Diana Muller
Alliston,ON
Summary
Assistant Manager with a proven track record at Tim Hortons, leading a top-performing drive-thru team to global recognition. Expert in customer service and money handling, I excel in team leadership and decision-making, driving operational efficiency and achieving exceptional service times. Skilled in fostering team cohesion and surpassing operational targets.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Tim Hortons
07.2021 - Current
- Successfully led and managed a high-performing drive-thru team during peak weekend hours, achieving service times ranked 9th globally
- Supervised and coordinated the efforts of 10-15 employees each weekend, ensuring operational efficiency and team cohesion
- Consistently delivered exceptional results in customer service, team management, and operational targets
- Counted daily cash drawers
Education
Bachelor of Arts - Humanities
University of Toronto
Mississauga, ON06-2028
Banting Memorial High School
Alliston, ON06-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Assistant Manager
Tim Hortons
07.2021 - Current
Bachelor of Arts - Humanities
University of Toronto
Banting Memorial High School
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