Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Tahina Zelaya

Richmond

Summary

Dynamic professional with a proven track record in high-pressure environments, exemplified by precision under pressure at Craffles and effective dispute resolution at Lee's Donuts. Skilled in CRM integration and time management, I excel in maximizing customer satisfaction and operational efficiency. My experience includes enhancing team productivity and implementing strategic decisions to drive business growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Line Cook

Craffles
09.2022 - Current
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.

Customer Service Representative

Lee's Donuts
10.2021 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Trained new personnel regarding company operations, policies and services.

Manager of Operations

Inversiones Vez
01.2019 - 08.2021
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Bachelor of Commerce - Business Management

University Canada West
Vancouver, None
05-2024

High School Diploma -

Delcampo International School
Tegucigalpa, Honduras
06-2020

Skills

  • Time management
  • Attention to detail
  • Microsoft dynamics 365
  • CRM integration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

How to Communicate with Diplomacy and Tact - Dale Carnegie

Timeline

Line Cook

Craffles
09.2022 - Current

Customer Service Representative

Lee's Donuts
10.2021 - 09.2022

Manager of Operations

Inversiones Vez
01.2019 - 08.2021

Bachelor of Commerce - Business Management

University Canada West

High School Diploma -

Delcampo International School

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Tahina Zelaya