Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Marwan

Brampton,ON

Summary

Dedicated professional with proven performance in management, leadership, and communication.

Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your company.

Overview

21
21
years of professional experience

Work History

Cake and Pastry Decorator

Sweets N Treats
05.2020 - Current
  • Consistently received positive feedback from clients regarding attention to detail, creativity, professionalism.
  • Collaborated with clients to develop personalized design concepts, resulting in uniquely tailored spaces.
  • Enhanced client satisfaction by delivering high-quality decoration services within given timeframes.
  • Organized workflow efficiently to meet tight deadlines, enabling timely project completion.

Sales Associate

RW&CO
11.2024 - 04.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cleaning Contractor

Rathlin contracting INC
10.2009 - 12.2012
  • Skilled at following health codes for sanitation purposes during the cleaning process.
  • Competent at training new staff members in use of appropriate tools and equipment for cleaning operations.
  • Used commercial cleaning equipment on areas damaged by smoke, fire or water.
  • Able to move heavy objects such as furniture pieces with assistance from colleagues if needed.
  • Responded quickly to meet customer needs and resolve problems.
  • Met deadlines while maintaining high-quality deliverables.
  • Worked with all insurance companies to List all damaged by water or fire furniture, decor, home supplies etc.
  • Moving and packing in homes.

Manager

McDonald's Restaurant
03.2004 - 05.2009
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
  • Developed and implemented a customer service training program, demonstrating strong organizational and communication skills.
  • Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Mentored and trained new employees on company policies and procedures.
  • Monitored team productivity and performance to support goals.

Retail Customer Service Associate

Ardene
02.2007 - 03.2008
  • Organized merchandise displays attractively to promote sales.
  • Monitored stock levels regularly; notified supervisors of low stock items.
  • Demonstrated ability to provide excellent customer service, including greeting customers and responding to inquiries in a timely manner.
  • Inspected merchandise for damages or defects before stocking shelves or providing to customers.
  • Developed strong problem-solving skills by resolving customer complaints efficiently and courteously.
  • Ensured store cleanliness standards were met on a daily basis.
  • Performed cash register operations accurately and efficiently while adhering to all safety regulations.
  • Processed payments using various methods such as cash, credit card, debit card, check.
  • Operated POS system proficiently to complete transactions promptly and accurately.
  • Assisted customers in locating desired items within the store quickly and easily.

Education

Law Clark

Humber college
Etobicoke, ON

High School Diploma - undefined

Father Henry Carr
Etobicoke, ON
06.2004

Skills

  • Strong Work Ethic
  • Motivation and Initiative
  • Reliability and punctuality

Timeline

Sales Associate

RW&CO
11.2024 - 04.2025

Cake and Pastry Decorator

Sweets N Treats
05.2020 - Current

Cleaning Contractor

Rathlin contracting INC
10.2009 - 12.2012

Retail Customer Service Associate

Ardene
02.2007 - 03.2008

Manager

McDonald's Restaurant
03.2004 - 05.2009

Law Clark

Humber college

High School Diploma - undefined

Father Henry Carr

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Diana Marwan