Diana Marwan
Brampton,ON
Summary
Dedicated professional with proven performance in management, leadership, and communication.
Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your company.
Overview
21
21
years of professional experience
Work History
Cake and Pastry Decorator
Sweets N Treats
Brampton, ON
05.2020 - Current
- Consistently received positive feedback from clients regarding attention to detail, creativity, professionalism.
- Collaborated with clients to develop personalized design concepts, resulting in uniquely tailored spaces.
- Enhanced client satisfaction by delivering high-quality decoration services within given timeframes.
- Organized workflow efficiently to meet tight deadlines, enabling timely project completion.
Sales Associate
RW&CO
Halton Hills, ON
11.2024 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cleaning Contractor
Rathlin contracting INC
Woodbridge, ON
10.2009 - 12.2012
- Skilled at following health codes for sanitation purposes during the cleaning process.
- Competent at training new staff members in use of appropriate tools and equipment for cleaning operations.
- Used commercial cleaning equipment on areas damaged by smoke, fire or water.
- Able to move heavy objects such as furniture pieces with assistance from colleagues if needed.
- Responded quickly to meet customer needs and resolve problems.
- Met deadlines while maintaining high-quality deliverables.
- Worked with all insurance companies to List all damaged by water or fire furniture, decor, home supplies etc.
- Moving and packing in homes.
Manager
McDonald's Restaurant
Etobicoke, ON
03.2004 - 05.2009
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Developed and implemented a customer service training program, demonstrating strong organizational and communication skills.
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Mentored and trained new employees on company policies and procedures.
- Monitored team productivity and performance to support goals.
Retail Customer Service Associate
Ardene
Etobicoke, ON
02.2007 - 03.2008
- Organized merchandise displays attractively to promote sales.
- Monitored stock levels regularly; notified supervisors of low stock items.
- Demonstrated ability to provide excellent customer service, including greeting customers and responding to inquiries in a timely manner.
- Inspected merchandise for damages or defects before stocking shelves or providing to customers.
- Developed strong problem-solving skills by resolving customer complaints efficiently and courteously.
- Ensured store cleanliness standards were met on a daily basis.
- Performed cash register operations accurately and efficiently while adhering to all safety regulations.
- Processed payments using various methods such as cash, credit card, debit card, check.
- Operated POS system proficiently to complete transactions promptly and accurately.
- Assisted customers in locating desired items within the store quickly and easily.
Education
Law Clark
Humber college
Etobicoke, ONHigh School Diploma - undefined
Father Henry Carr
Etobicoke, ON06.2004
Skills
- Strong Work Ethic
- Motivation and Initiative
- Reliability and punctuality
Timeline
Sales Associate
RW&CO
11.2024 - 04.2025
Cake and Pastry Decorator
Sweets N Treats
05.2020 - Current
Cleaning Contractor
Rathlin contracting INC
10.2009 - 12.2012
Retail Customer Service Associate
Ardene
02.2007 - 03.2008
Manager
McDonald's Restaurant
03.2004 - 05.2009
Law Clark
Humber college
High School Diploma - undefined
Father Henry Carr