Isabella Sotelo
Santa Clarita
Summary
Creative and resourceful with passion for artistic expression and keen eye for detail, excelling in custom cake consultations and innovative design creation. Renowned for enhancing customer satisfaction and bakery sales through attention to detail and strong communication skills and customer service skills. Adaptable and reliable, consistently meeting deadlines while fostering a positive team environment. Built expertise in managing multiple tasks, ensuring high-quality results under time constraints. Looking to transition into new field, bringing exceptional organizational skills and dedication to meeting customer expectations.
Overview
2
2
years of professional experience
Work History
Cake Decorator
Ralphs Grocery Kroger
05.2023 - Current
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Packaged finished products for sale.
- Replenished bakery items in display cases.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Contributed to positive working environment by offering support and guidance to new team members.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Designed specialty cakes for weddings, birthdays, and graduations.
Education
Some College - Criminology
California State Polytechnic University, Pomona
Pomona, CA05-2028
Skills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- Strong communication skills
- Hospitality and accommodation
- Attention to detail
- Reliable and responsible
- Customer service
- Critical thinking
- Adaptive and creative
- Active learning
- Strong work ethic
- Effective multitasking
Languages
Spanish
Full Professional
Timeline
Cake Decorator
Ralphs Grocery Kroger
05.2023 - Current
Some College - Criminology
California State Polytechnic University, Pomona
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