Diana Martinez
Aliso Viejo
Summary
Proven expertise in product selection and customer service, demonstrated through impactful roles at Pavillions and Marshalls. Excelled in creating positive shopping experiences, enhancing customer satisfaction, and efficiently managing financial transactions. Skilled in utilizing shopping apps and maintaining up-to-date product knowledge, contributing to a significant improvement in customer repeat business rates.
Overview
4
4
years of professional experience
Work History
In Store Shopper
Pavillions
11.2022 - Current
- Located and selected high-quality products for customer satisfaction.
- Maintained organized and clean shopping environment to enhance efficiency.
- Identified customer preferences to improve product recommendations.
- Developed positive customer relations by offering friendly assistance.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Sales Associate
Marshalls
06.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Arts -
The Interior Design Institute
San Francisco, CA08-2024
Skills
- Product knowledge
- Price comparison
- Customer service
- Purchasing decisions
- Product selection
- Return handling
- Shopping apps
Languages
English
Spanish
Timeline
In Store Shopper
Pavillions
11.2022 - Current
Sales Associate
Marshalls
06.2021 - 11.2022
Associate of Arts -
The Interior Design Institute
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