Diana Malloy
San Diego,CA
Summary
Diligent, hardworking, and highly motivated individual with a wealth of knowledge in designing and implementing personalized programs that guide clients towards achieving their individual goals. Proven ability to assess individual needs and create tailored plans that deliver desired results. Valued for the ability to successfully operate in both individual and team environments, demonstrating a wide range of skills with strong enthusiasm to to consistently improve.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Trainer
The Perfect Workout
05.2024 - Current
- Developed personalized workout plans and monitored client progress.
- Adapted workout routines for clients that were seniors, recovering from injuries, or dealing with chronic health conditions to ensure safety while still challenging their abilities.
- Provided exceptional customer service that resulted in high client retention, numerous positive reviews, and referrals.
- Exceeded monthly targets by diligently following up on leads.
- Proven ability to learn quickly and adapt to new situations in a fast-paced working environment.
Social Media Content Creator
Self-employed
01.2019 - 08.2024
- Edited multimedia projects using Adobe Photoshop, Adobe After Effects, Final Cut Pro X, Canva, etc.
- Conducted keyword research and used SEO guidelines to optimize content.
- Managed content across multiple platforms for widest audience reach.
- Utilized engaging storytelling techniques, incorporating relevant images, videos, and audio elements into posts for high engagement rates.
- Developed collaborative partnerships with multiple brands by creating tailored advertisements that effectively sold the product to the consumer.
Physical Therapist Technician
Tampa General Hospital
08.2017 - 03.2020
- Demonstrated strong interpersonal skills by effectively communicating with patients, families and other healthcare professionals.
- Provided services to patients across a range of ages, conditions, and diagnoses.
- Applied knowledge of anatomy, physiology, and kinesiology principles to assist physicians in developing effective treatment plans.
- Monitored patient safety, response to exercise intensity, and progress to discuss with their physical therapist or assistant.
Customer Service Representative
Walgreens
01.2018 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated excellent communication skills, both verbal and written.
- Learned and maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Processed orders, returns, and exchanges in an accurate and timely manner.
- Responded to customer inquiries and requests for products, services, and company information.
Online Personal Trainer
Self-employed
01.2016 - 01.2018
- Educated clients on proper form and technique in order to maximize results while minimizing injury risk.
- Expanded client outreach with targeted marketing techniques and developing content related to fitness, health, and wellness topics.
- Collaborated with other fitness professionals to stay updated on industry trends and incorporate new techniques into training sessions.
- Conducted regular progress assessments, adjusting workout plans accordingly to optimize results.
- Provided ongoing support via email, phone, and video call consultations, addressing questions or concerns promptly.
Education
Bachelor of Science - Allied Health Physical Therapy Concentration
University of Tampa
Tampa, FL05.2020
Skills
- Program design and development
- Leadership and collaboration skills
- Customer service and retention
- Referral marketing
- Sales expertise
- E-learning design
- Storyboarding
- Video editing
- Data entry
- Time management
- Attention to detail
Certification
- CPR/AED Certification
- Certified Personal Trainer
- Certified Nutrition Coach
- Instructional Designer Certification
Timeline
Personal Trainer
The Perfect Workout
05.2024 - Current
Social Media Content Creator
Self-employed
01.2019 - 08.2024
Customer Service Representative
Walgreens
01.2018 - 01.2019
Physical Therapist Technician
Tampa General Hospital
08.2017 - 03.2020
Online Personal Trainer
Self-employed
01.2016 - 01.2018
Bachelor of Science - Allied Health Physical Therapy Concentration
University of Tampa
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