DIANA EVANS
ROSEVILLE
Overview
36
36
years of professional experience
Work History
Sales Associate
Boot Barn
Rocklin
11.2018 - Current
- Processed sales transactions accurately using point-of-sale systems.
- Upsold additional items based on customer interests and needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Resolved customer inquiries and concerns to ensure satisfaction and loyalty.
- Promoted special offers and events to engage customers and increase sales awareness.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Addressed customer complaints professionally and promptly in a professional manner.
- Trained new associates on sales techniques and store policies effectively.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained product displays and ensured merchandise was well-stocked and organized.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adapted sales strategies in response to customer feedback to maximize sales effectiveness.
- Used technology resources to assist customers in locating and selecting items.
Senior Human Resources Administrator
Parsons Brinkerhoff/Balfour Beatty
Sacramento
11.2004 - 04.2014
- Coordinated HR projects across 11 states, collaborating with managers to align strategies and ensure compliance.
- Managed employee onboarding processes to ensure smooth integration into company culture.
- Implemented HR policies and procedures to maintain compliance with labor regulations.
- Administered benefits enrollment and answered employee inquiries regarding plan options.
- Supported recruitment efforts by screening resumes and scheduling interviews with candidates.
- Provided HR advice to managers on a variety of topics such as leave policies, disciplinary procedures, and job descriptions.
- Prepared and maintained employee files with a focus on completeness and accuracy.
- Ensured accurate employment verification by systematically processing requests from hiring managers.
- Managed employee referrals and transfers to ensure smooth transitions between roles.
- Attended conferences, workshops and special events to recruit qualified candidates for the company.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Facilitated communication between management and employees, addressing work information, adjustments, and grievances.
Human Resources Administrator IV
Bel Air Markets/Raley's
West Sacramento
10.1990 - 11.2004
- Managed employee onboarding and orientation processes for new hires to enhance integration.
- Maintained employee records with a focus on accuracy and confidentiality.
- Ensured compliance with labor laws and regulations to mitigate legal risks.
- Addressed employee inquiries regarding benefits and workplace issues to foster a supportive environment.
- Provided guidance to managers on employee relations and performance management challenges.
- Monitored performance evaluation processes to guarantee timely completion and constructive feedback.
- Coordinated training sessions and workshops to improve staff skills and knowledge.
- Implemented drug testing procedures to support a safe and healthy workplace. and provided results to hiring manager and potential new hires.
- Created and oversaw a program called Direct Line, a communication process where employees could share their grievances without retaliation.
Education
Master of Science - Business/Human Resources
Walden University
Minneapolis, MN06-2007
Timeline
Sales Associate
Boot Barn
11.2018 - Current
Senior Human Resources Administrator
Parsons Brinkerhoff/Balfour Beatty
11.2004 - 04.2014
Human Resources Administrator IV
Bel Air Markets/Raley's
10.1990 - 11.2004
Master of Science - Business/Human Resources
Walden University