Diana Dominguez
Leamington
Summary
Often described as a natural born leader, I am motivated, creative and innovative. With almost 10 years of customer service experience, I provide a warm and welcoming environment in whatever roll I am placed in. I am great at tackling a challenge and problem solving. Multitasking being one of my most useful skillsets, I am able to juggle projects while still accomplishing them with full proficiency and detail.
Overview
12
12
years of professional experience
Work History
Business Owner
Got Cake?
Leamington, ON
01.2020 - Current
- Provide excellent customer service while creating a vision for a custom cake
- Baking, decorating and transporting the desserts and cakes
- Curating and establishing a clientele to grow a better understanding of the trending products
- Operating social media for the business such as promotions, sales, photography and branding
- Developed unique cake designs to meet diverse customer preferences.
- Managed inventory and procurement for raw materials and supplies.
- Established strong customer relationships through excellent communication and attentive service.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
Pastry Chef/ Cake Artist
LAKESIDE BAKERY DELI CAFE
12.2023 - 01.2025
- Complete all duties revolving around the title & responsibilities of a Pastry Chef/ Cake Artist
- Prepare, bake and decorate confectionary items including cakes, cookies & pastries
- Ensure quality and sanitation standards of food and the working area
- Developing new and trending ideas to ensure the business success in adhering and targeting certain demographics
- Customize, style and decorate cakes offering attention to detail and creativity
- Incorporating ideas from my own business and collaborating with the owner
Front Desk Administrator
Impact Health and Fitness
Leamington, ON
09.2022 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Collaborated with team members on special projects, resulting in successful completion within tight deadlines.
- Cleaning and maintenance of the facility.
Full Time Salesfloor Supervisor
TJX CANADA / WINNERS
06.2020 - 09.2022
- Training and coaching employees in all areas of the store
- Creating end caps and displays for all seasons & occasions
- Flexible in all areas of the store including frontline (cash), warehouse receiving and operating lift truck
- Stocking and facing product, renovating and moving shelving units
- Managing small teams and providing tasks for employees
Assistant Manager
PAYLESS SHOESOURCE
06.2014 - 04.2019
- Keyholder – closing and opening the store alone and or with other employees
- Coaching, training and providing feedback to employees
- Manage constant flow of sale change & POS System
- Process incoming shipments and log them into inventory
- Processing timesheets and payroll deposit
- Drop off bank deposits
- Assisted team members with all areas of the job including cash flow, providing excellent customer service and locating products for customers, displays and merchandising product
Education
Personal Support Worker - undefined
ST CLAIR COLLEGE
01.2015
High School - undefined
LEAMINGTON DISTRICT SECONDARY SCHOOL
01.2012
Skills
- Certified Personal Support Worker
- Certified Personal Trainer ISSA
- CPR & First Aid Level C
- Multilingual: Fluent in Arabic, English,
- Moderate level of Spanish & French
- Problem solving / outside the box thinker
Languages
English
Native or Bilingual
Timeline
Pastry Chef/ Cake Artist
LAKESIDE BAKERY DELI CAFE
12.2023 - 01.2025
Front Desk Administrator
Impact Health and Fitness
09.2022 - 08.2023
Full Time Salesfloor Supervisor
TJX CANADA / WINNERS
06.2020 - 09.2022
Business Owner
Got Cake?
01.2020 - Current
Assistant Manager
PAYLESS SHOESOURCE
06.2014 - 04.2019
Personal Support Worker - undefined
ST CLAIR COLLEGE
High School - undefined
LEAMINGTON DISTRICT SECONDARY SCHOOL