Diana Arutyunyan
Porter Ranch
Summary
Developed management abilities in a fast-paced, team-oriented setting emphasizing operational tactics and team leadership. Aiming to go into a new industry where their abilities can be used to promote productivity and achievement. committed to adjusting to and succeeding in a variety of work environments.
Overview
3
3
years of professional experience
Work History
Manager
Patxi's Pizza
07.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained a professional, organized, and safe environment for employees and guests.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Patxi's Pizza
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was presentable (clean and organized).
- Worked with the POS system to place orders and manage bills.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires/trained new hihers, providing guidance on restaurant standards and best practices.
Hostess
Patxi's Pizza
03.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers upon arrival and provided needed service and help.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Arts - Philosophy, Pre-Law
University of California, Los Angeles
Los Angeles, CA06-2026
Associate of Arts - Philosophy
College of The Canyons
Valencia, CA06-2024
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA05-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Complex Problem-solving
- Documentation and reporting
- Project planning
- Coaching and mentoring
- Work prioritization
Languages
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Patxi's Pizza
07.2024 - Current
Server
Patxi's Pizza
01.2023 - Current
Hostess
Patxi's Pizza
03.2022 - Current
Bachelor of Arts - Philosophy, Pre-Law
University of California, Los Angeles
Associate of Arts - Philosophy
College of The Canyons
High School Diploma -
Granada Hills Charter High School
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