Dhvani Patel
Sudbury,Canada
Summary
Retail sales professional with proven experience in fast-paced environments. Expertise in transaction processing, cash handling, and merchandise organization. Consistently achieves high customer satisfaction through effective resolution of inquiries and issues.
Overview
4
4
years of professional experience
Work History
Store Associate
Dollarama, Canada
02.2025 - 03.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
Cashier
Smitty’s Convenience Store, Canada
11.2024 - 03.2025
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Sales Associate/ Customer Service Representative
Go Colors, India
02.2021 - 10.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Masters - Computational Sciences
Laurentian University
01.2025
Bachelor - Computer Engineering
Gujarat Technological University
06.2023
Skills
- Sales and customer service expertise
- Cash handling and POS operation
- Fast-paced retail adaptability
- Merchandising and stock organization
- Trend awareness and product knowledge
- Interpersonal and communication skills
- Physical endurance and lifting capacity
- Team collaboration and flexibility
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Store Associate
Dollarama, Canada
02.2025 - 03.2025
Cashier
Smitty’s Convenience Store, Canada
11.2024 - 03.2025
Sales Associate/ Customer Service Representative
Go Colors, India
02.2021 - 10.2023
Bachelor - Computer Engineering
Gujarat Technological University
Masters - Computational Sciences
Laurentian University
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