Hi, I’m
DhruvKant Upadhyay
Ottawa,ON
Summary
Computer technician with 3+ Year experience in hardware, Software, and Networking.
Experience in handling large number of calls.
Problem-Solving, time management, and adaptability.
Overview
5
years of professional experience
Work History
NCR Canada Corp.
Feild Services Technician
02.2019 - 07.2022
Job overview
- Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory.
- Hardware maintenance, installation, network management, multi-vendor maintenance, and software support, worked with VoIP, Cisco switches, and Active Directory.
- Perform maintenance, repair,r and system overhauls as a matter of routine(Like modular swaps and unit replacement), Always be on the out for preventative measures to take to correct any technical problems before they happen.
- Documents customer notes, reports and logs.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Checked, repaired and repacked survival equipment to meet specifications.
Nova Networks Inc
Desktop Support Analyst
03.2018 - 01.2019
Job overview
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Set up the company printer by assigning the correct network. Ensure the client's computing environment, including network equipment (Router, switches, printer, etc.).
- Read, analyze, and interpret error logs and technical journals
- Troubleshoot and repair PC hardware and software issues.
- Monitor the ticket queue for new tickets and escalate to the right department if required.
Sutherland Global Service
IT Service Desk Analyst
02.2017 - 03.2018
Job overview
- Determine the technical problem and guide the user to troubleshoot and resolve it over the phone, using email and by remote access to the user's machine if required.
- Replicated technical problems encountered by users and reset the password as required. Also maintained the accounts in Active Directory.
- Install, upgrade and configure various software on users’ computers as per the standard procedure.
- Provide technical support for users having difficulties with devices connected within the network, such as printers, scanners and other peripherals.
- Identify major network issues and escalate them to appropriate teams after the initial investigation.
- Generate tickets for each Incident/Request by using a different ticketing system as per the Client, with detailed troubleshooting documentation for future reference.
- Worked with IP networking, LAN/WAN, and RADIUS authentication.
- Diagnose, troubleshoot and resolve basic to advanced technical concerns. Documented customer notes, reports and logs.
- Used ticketing systems to manage and process support actions and requests.
Education
Algonquin College
Advance Diploma from Computer Science
04-2016
Skills
- Operating systems
- Hardware upgrades
- Software installations
- Technical support expertise
Languages
English
Professional Working
French
Elementary
Hindi
Full Professional
<Enter your own>
Timeline
Feild Services Technician
NCR Canada Corp.
02.2019 - 07.2022
Desktop Support Analyst
Nova Networks Inc
03.2018 - 01.2019
IT Service Desk Analyst
Sutherland Global Service
02.2017 - 03.2018
Algonquin College
Advance Diploma from Computer Science
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