DhruvKant Upadhyay

Work History

NCR Canada Corp.

02.2019 - 07.2022

Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory.
Hardware maintenance, installation, network management, multi-vendor maintenance, and software support, worked with VoIP, Cisco switches, and Active Directory.
Perform maintenance, repair,r and system overhauls as a matter of routine(Like modular swaps and unit replacement), Always be on the out for preventative measures to take to correct any technical problems before they happen.
Documents customer notes, reports and logs.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Checked, repaired and repacked survival equipment to meet specifications.

Nova Networks Inc

03.2018 - 01.2019

Troubleshot various technical issues dealing with printers, network and phone systems.
Set up the company printer by assigning the correct network. Ensure the client's computing environment, including network equipment (Router, switches, printer, etc.).
Read, analyze, and interpret error logs and technical journals
Troubleshoot and repair PC hardware and software issues.
Monitor the ticket queue for new tickets and escalate to the right department if required.

Sutherland Global Service

02.2017 - 03.2018

Determine the technical problem and guide the user to troubleshoot and resolve it over the phone, using email and by remote access to the user's machine if required.
Replicated technical problems encountered by users and reset the password as required. Also maintained the accounts in Active Directory.
Install, upgrade and configure various software on users’ computers as per the standard procedure.
Provide technical support for users having difficulties with devices connected within the network, such as printers, scanners and other peripherals.
Identify major network issues and escalate them to appropriate teams after the initial investigation.
Generate tickets for each Incident/Request by using a different ticketing system as per the Client, with detailed troubleshooting documentation for future reference.
Worked with IP networking, LAN/WAN, and RADIUS authentication.
Diagnose, troubleshoot and resolve basic to advanced technical concerns. Documented customer notes, reports and logs.
Used ticketing systems to manage and process support actions and requests.