DHRUMIL SHAH
SUDBURY
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
SUBWAY®Restaurants
02.2022 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
supervisor
Subway
10.2021 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Lead Pizza chef
Yanky's pizza
12.2020 - 10.2021
- Customer services
- Preparing dough and making pizza sauce
- Cleaning
- Making an inventory list
- Working as a cashier
Delivery driver and supervisor
Joeyco
03.2020 - 12.2020
- Management and assorting the route for drivers
- Delivering 150 to 180 packages on average per day
- Working as Dispatcher
chef and line cook
Hotel Kutuma
06.2019 - 02.2020
- Making orders
- Preparation for the Day
- Maintaining and cleanliness in the kitchen area
- Culinary skills
Education
Diploma - Networking and internet security specialist
CDI COLLEGE
07.2021
Computer Engineering Degree -
KJIT
06.2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Goal setting
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Characteristics
- Active
- Interactive
- Hardworking
- Logical thinking
- Multitasking
Certification
- First Aid/CPR/AED certification– American Red Cross.
- ServSafe Food Handler's Certification
- Smart serve for alcohol certification
Timeline
Manager
SUBWAY®Restaurants
02.2022 - 09.2023
supervisor
Subway
10.2021 - 02.2022
Lead Pizza chef
Yanky's pizza
12.2020 - 10.2021
Delivery driver and supervisor
Joeyco
03.2020 - 12.2020
chef and line cook
Hotel Kutuma
06.2019 - 02.2020
Computer Engineering Degree -
KJIT
Diploma - Networking and internet security specialist
CDI COLLEGE
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