Shamsul Dhrubo

• Conducted audits for multinational companies as external auditors, focusing on annual financial statements
• Executed fieldwork, encompassing factory visits and asset valuation procedure verification
• Audited accounting systems and adjustments to ensure compliance with regulations and provided accounting services to several clients.
• Gained deep insight about recording business transactions, auditing, filing income tax, preparing year-end financial statements, and solving cases in light of appropriate GAAP criteria.
• Audited prominent public sector companies/projects, including Padma Multipurpose Bridge, Bangladesh Chemical Industries Corporation, and Bangladesh Bridge Authority.
• Assessing and preparing Bank Reconciliations and assisting with Accounts Receivables/Payables
• Assisted in Payroll reconciliation for clients and their employees.
• Assisted auditor in developing audit timelines, budgets, and audit plans for 7 assigned projects in 2018.
• Conducted detailed financial statement analyses to identify discrepancies and potential fraud risks.

• Worked as a representative of AT&T USA at SITEL Canada (now Foundever) handling online payments transactions and resolving customer issues
• Worked as inbound call center agent and supervisor
• Assisted customers via live chat and voice calls
• Managed customer accounts
• Monitored customer service surveys for agents
• Handled escalated calls and resolved with care.

• Performed cash, card and check transactions to complete customer purchases.
• Used POS system to enter orders, process payments and issue refunds.
• Providing Customer solutions when there were issues with products by processing refunds/store credits as necessary
• Dealing with Customer complaints at Front Desk of Walmart Experience selling Walmart Rewards Mastercard

Participated in the Goodman Consulting Competition and achieved second place leading a team of 4 students.

Familiarized with the use of MS Office, SQL, QuickBooks, and Power BI by completing various accounting and database management courses.

Business Simulations Project

Learned how to conduct billing and recording transactions into QuickBooks for the client by reviewing the documents and applying relevant GAAP criteria accordingly.

Service-Learning Project

Applied a variety of data exploration, visualization and pre-processing tools and techniques for data preparation for the client. Using tools such as MS Excel, IBM SPSS, SQL server and Microsoft Access.

Research Project

Used MS Excel to discover correlations in data by employing data analysis techniques and regression modelling.