Dhiya Natvetty Shivadas
London
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
FRESHCO
06.2023 - Current
- Provided personalized customer service, helping customers find products that met their needs.
- Managed cash transactions, returns, and exchanges with accuracy and efficiency.
- Trained new employees on store policies, customer service strategies, and POS systems.
- Consistently exceeded sales targets and maintained high customer satisfaction ratings.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Built relationships with customers and community to promote long term business growth.
Operations Analyst
Deutshe Bank
04.2020 - 02.2022
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Created custom reports and visualizations to support decision-making processes.
- Supported supervisor and associated team members to maintain system functionality.
- Analyzed customer feedback to develop strategies for service improvement.
Education
PG Diploma - IT Infrastructure, Information Security Management
Fanshawe College
London, ON12-2023
Skills
- Customer service
- Reporting skills
- Active listening
- Operational efficiency
- Problem resolution
- Complaint handling
- Organizational skills
- Decision-making
- Microsoft Office Suite
- Technical support
- Multitasking Abilities
- Sales expertise
Languages
English
Full Professional
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Enthusiastic about professional growth within the banking sector
Timeline
Customer Service Representative
FRESHCO
06.2023 - Current
Operations Analyst
Deutshe Bank
04.2020 - 02.2022
PG Diploma - IT Infrastructure, Information Security Management
Fanshawe College
Similar Profiles
Jack Lewis Djiffouet TchioJack Lewis Djiffouet Tchio
Front End Supervisor at FreshcoFront End Supervisor at Freshco
Chase FontaineChase Fontaine
Deli and Produce Clerk at FreshCoDeli and Produce Clerk at FreshCo
TAHA HUSSEINTAHA HUSSEIN
Produce Clerk at FreshCoProduce Clerk at FreshCo