Dhiya Mody
Toronto,Canada
Summary
Results-driven HR professional with over 4 years of customer service and 1 year in administrative roles. Specializes in recruitment, onboarding, and employee relations, complemented by certifications in compensation and benefits, workplace health and safety, and Microsoft 365. Enhances workplace inclusivity and streamlines HR processes to align with business objectives through data-driven strategies.
Overview
1
1
Certification
5
5
years of professional experience
Work History
BEAUTY BOUTIQUE EXPERT
SHOPPERS DRUGMART
Canada, Canada
2025.09 - Current
- Orchestrated personalized one-on-one beauty consultations, driving sales of prestige brands.
- Executed complex seasonal planograms and impactful displays while managing high-value inventory.
- Served as subject matter expert in luxury skin care, providing professional makeup applications and skin analyses.
- Streamlined boutique operations by managing POS transactions and troubleshooting technical issues.
- Mentored new team members to uphold high service standards and operational efficiency.
TEAM MEMBER
TIM HORTONS
Canada, Canada
2022.01 - 2025.09
- Engaged with customers to build rapport and provide menu insights, ensuring a high-quality experience that encouraged repeat business.
- Managed POS transactions and technical troubleshooting while maintaining a clean, compliant, organized front-of-house environment.
- Onboarded and mentored new staff, applying critical thinking to resolve complex customer and operational issues.
HUMAN RESOURCES ASSISTANT
GAO TEK INC.
Remote, Remote
2023.08 - 2023.11
- Oversaw recruitment process, ensuring seamless candidate transitions and positive onboarding experiences.
- Advertised job openings across diverse platforms to maximize reach and engage top talent.
- Managed candidate interactions and maintained accurate records, improving hiring time and streamlining HR processes.
- Introduced innovative interview methods to accelerate onboarding and enhance candidate experience.
- Built partnerships with universities, creating internship programs that increased intern recruitment by 25%.
- Executed responsibilities remotely, maintaining productivity and facilitating effective collaboration.
- Boosted overall efficiency by 35%, qualified applicants by 30%, and improved candidate experience by 15%.
OFFICE ADMINISTRATOR
SEVEN CONSULTANCY
India, India
2021.03 - 2021.11
- Supervised daily office operations for 12 workers in a rapidly growing software company.
- Cultivated positive employee relationships and fostered an inclusive workplace culture.
- Increased productivity by 25% through implementation of new document management system.
- Developed programs and incentives that enhanced employee morale and engagement.
- Communicated with clients to establish rapport and position company as trusted partner.
- Liaised with leadership to provide actionable recommendations for organizational goals.
- Monitored office inventory, ensured timely orders, and maintained office equipment.
- Demonstrated proficiency in QuickBooks, Google Workspace, and Microsoft Office 365.
Education
ADVANCED DIPLOMA - HUMAN RESOURCES MANAGEMENT AND SERVICES
Seneca Polytechnic
Toronto, ON2024-01
Skills
Recruitment strategies
Onboarding training
HRIS expertise
Team building
Operational efficiency
Data-driven decisions
Google Workspace proficiency
Office 365 applications
Power BI analytics
Creative problem solving
Effective communication
Leadership skills
Relationship building
Conflict resolution
Microsoft Windows proficiency
QuickBooks accounting
Certification
- Compensation and Benefits Certificate, HRCI and SHRM, 06/01/24
- Microsoft 365 Administrator Expert (MS-102) Certification, LinkedIn, 06/01/24
- Workers Health and Safety Certification, Ontario Government, 06/01/24
- Professional in Human Resources (PHR), LinkedIn, 06/01/24
- Food Handler, TrainingCan, 06/01/24
- AI for Work, Asana, 01/01/25
Awards
First Place, HRPA (Human Resources Professionals Association) Case Competition
Volunteer Experience
- Volunteered in teaching rural kids in government-based school, India
- Volunteered in spreading awareness of polio vaccination and helped in camps, India
Timeline
BEAUTY BOUTIQUE EXPERT
SHOPPERS DRUGMART
2025.09 - Current
HUMAN RESOURCES ASSISTANT
GAO TEK INC.
2023.08 - 2023.11
TEAM MEMBER
TIM HORTONS
2022.01 - 2025.09
OFFICE ADMINISTRATOR
SEVEN CONSULTANCY
2021.03 - 2021.11
ADVANCED DIPLOMA - HUMAN RESOURCES MANAGEMENT AND SERVICES
Seneca Polytechnic