Dhivya Shanmugam
Bangalore,IN
Summary
More than 13+ years of experience in Reference Data Application Support and Infrastructure Management Services, with good exposure on application support in production and preproduction environment. 2 Years of experience in Manager role. Worked on different operating systems like Windows, Unix and AIX. Having good exposure on database and WebSphere tools. A highly motivated, energetic individual and a team player with excellent communication and interpersonal skills. Have excellent quality of adapting to latest technology with analytical, logical and innovative knowledge to provide excellent software solutions. Productive, dedicated and capable of working independently. Played different roles over the career as team member and as a lead guided my team as well. Received many appreciations and awards from the organization and as well as the client. Knowledge on ITIL V3 foundation level knowledge.
Overview
13
13
years of professional experience
Work History
Manager
Capgemini Technology Services India Ltd
11.2022 - Current
- Project: Reference Data Support for various Applications (SRDR, MRD, CDR, BDR, ECPT and NYSM)
- Leading with team size of 12 where we had L2 role to support Reference Data Applications
- Tools Docker, GoldenSource Orchestrator Tools, Hadoop, HIVE, Graphana , Tabluea, Control M Batch Job monitoring where used to take care of end-to-end of each applications.
- ITRS Geneos Monitoring automation tool was used to monitor the server, DB health where team fix the issue before User complains.
- OPERATING SYSTEM: Windows, UNIX, Docker and
- TOOLS: Golden Source, TOAD, HIVE, Dremio, SQL Plus, SQL Developer, Putty, WinSCP and Service Now
- Job Responsibilities:
- Following the project life cycle methodology defined under the process framework; ensuring that customer deadlines are meeting within project budgets
- Creating and managing the estimates, project plan, project schedule, resource allocation and expenses to ensure that targets are met
- Impart knowledge to the new resources joining the team
- Design monthly and weekly reports for the SLA
- Working for nearly10 applications including MRD trading platform application where we handle P2/P3 issues coordinating with Developers and business users
- Attending client meetings to present daily reports about project status
- Co-ordination between client Subject Matter Expert and offshore on daily basis in order to project smooth
- Coordinating between different stakeholders to bring closure to an issue
Senior Consultant
Capgemini Technology Services India Limited
09.2011 - 10.2022
- Project: SRDR Application Support
- Responsible for:
- Providing24x7 L2 support for application and during migration and/or application Upgrade
- Release and deployment activities and handling issues
- Monitoring System, Database and Application performance
- Monitoring scheduled jobs and ensuring their successful completion and reporting their status
- Responding to the ad-hoc requests to execute jobs and adhere to SLA in providing resolutions for the same
- Bringing the system backup in case of failure by following defined process in SOP
- Creating tickets and monitoring the ticketing system for alerts
- Maintaining appropriate incident and resolution logs, analyzing logs and shell scripts and provide quick and accurate RCA to the client
- Automation of regular processes, thereby improving the service quality and saving process time & effort
- Knowledge transfer of process to team members and documentation of new process/issues in the SOP
- Providing the necessary details to vendor team and coordinate with them in analyzing the root cause
Education
Bachelor of Science - Computer Science
University of Bharathiyar
Coimbatore,TN01-2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Unix
- Docker
- Control M
- Hive
- SQL
- ITIL
Languages
English
Full Professional
Tamil
Full Professional
kannada
Elementary
Timeline
Manager
Capgemini Technology Services India Ltd
11.2022 - Current
Senior Consultant
Capgemini Technology Services India Limited
09.2011 - 10.2022
Bachelor of Science - Computer Science
University of Bharathiyar
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