Dhiresh Singh
Brampton,Canada
Summary
Highly organized and skilled logistics professional with a solid 7+ years of experience in dispatching and coordinating logistics operations. Expertise in coordinating shipments, optimizing routes, and ensuring timely delivery of goods. Strong knowledge of logistics software systems and exceptional communication skills to effectively collaborate with carriers, suppliers, and internal stakeholders.
Overview
12
12
years of professional experience
Work History
City Dispatcher
Highlight Motors Group
Vaughan, Ontario
06.2023 - Current
- Coordinated and scheduled drivers for LTL (Less-than-Truckload) and full-load deliveries within city limits, ensuring efficient and timely freight pickups and drop-offs.
- Planned and optimized predetermined routes for city deliveries, adapting to real-time conditions such as traffic, weather, and warehouse delays to maximize delivery efficiency.
- Resolved service and delivery issues proactively, keeping customers informed of delivery statuses, and addressing any special handling requests for shipments.
- Ensured drivers had all necessary documentation and permits for compliance with city and state regulations.
- Prepared and maintained detailed dispatch documentation, including freight invoices, LTL-specific records, and driver schedules.
- Monitored and adjusted driver routes as needed to meet delivery schedules, focusing on maximizing load efficiency for shipments.
- Managed and recorded relevant logistics data, such as driver hours, delivery locations, and LTL freight information, ensuring accuracy in dispatch and scheduling records.
- Managed and recorded all relevant logistics data, including driver hours, delivery locations, and freight information, ensuring accuracy in dispatch records and scheduling.
Senior Dispatcher
Charger Logistics Inc.
10.2021 - 06.2023
- Implemented an efficient communication system between drivers and recipients, resulting in improved ETA accuracy and proactive handling of potential delays
- Successfully established work schedules and procedures for drivers, optimizing resource allocation and enhancing overall productivity
- Conducted regular audits to confirm inbound and outbound order accuracy, investigating and addressing any discrepancies to maintain high levels of customer satisfaction
- Prepared and submitted comprehensive progress reports, providing management with valuable insights into operational performance and areas for improvement
- Demonstrated proficiency in order entry into the dispatch system/ logistics software on a daily basis, ensuring accurate and timely processing of transportation requests
- Built and nurtured strong relationships with key accounts, acting as the main point of contact for inquiries, issue resolution, and ongoing customer support
Logistics Administrator
NCR Corporation
Mumbai, India
08.2014 - 05.2018
- Successfully drove the daily execution of Logistics routine, consistently meeting established KPI goals and ensuring efficient operations
- Increased in Sales and planned for success within the tactical window, optimizing resources and anticipating potential challenges to ensure smooth operations
- Proactively expedited and followed up on all pick-up and delivery activities in service areas, ensuring timely and efficient transportation operations
- Implemented new Standard Operating Procedures (SOPs) based on evolving client expectations, resulting in improved operational efficiency and service quality
- Received commendations from customers for exceptional service, problem-solving skills, and ability to deliver on commitments
- Prospecting and lead generation: Identifying potential customers and actively seeking new sales opportunities through various channels, such as inbound inquiries, online research, and networking
Logistics Coordinator
Drives and Drives
Mumbai, India
12.2012 - 07.2014
- Effectively managed and maintained a portfolio of logistics accounts, ensuring customer satisfaction and meeting or exceeding service level agreements
- Conducted regular account reviews to identify opportunities for process improvement, cost reduction, and service enhancement
- Collaborated cross-functionally with internal teams, including operations, procurement, and sales, to ensure seamless execution of logistics services and alignment with customer requirements
- Cooperated closely with plant and vendor shipping leads, executing the aligned plan on a daily basis and fostering strong working relationships
Education
Post graduation - Supply Chain Management
Matrix College of Management and Technology
Montreal, QC06.2020
Post graduation - Project Management
Cégep De La Gaspésie Et Des Îles
Montreal, QC04.2019
Bachelors - Logistics and Supply Chain Management
University of Mumbai
Mumbai, India01.2012
Skills
- Transportation software
- Transportation Management Software
- Fleet Management Software
- Logistics Incident Management
- Mapping software
- Tableau
- Microsoft Access
- Microsoft Excel
- Outlook
- Microsoft Word
- PowerPoint
- Asset Mapping
- Dispatch Mate
- Warehouse Management System software (WMS)
- Omnitrack
- Excellent communication skills
- Problem solving
- Multitasking
Timeline
City Dispatcher
Highlight Motors Group
06.2023 - Current
Senior Dispatcher
Charger Logistics Inc.
10.2021 - 06.2023
Logistics Administrator
NCR Corporation
08.2014 - 05.2018
Logistics Coordinator
Drives and Drives
12.2012 - 07.2014
Post graduation - Supply Chain Management
Matrix College of Management and Technology
Post graduation - Project Management
Cégep De La Gaspésie Et Des Îles
Bachelors - Logistics and Supply Chain Management
University of Mumbai
Similar Profiles
EVANS OBENGEVANS OBENG
Warehouse Associate: Forklift Operator at NORTH AMERICA FREIGHT GROUPWarehouse Associate: Forklift Operator at NORTH AMERICA FREIGHT GROUP
Baljinder SinghBaljinder Singh
Truck Driver at Highlight MotorsTruck Driver at Highlight Motors
Bhumick GuptaBhumick Gupta
Dispatcher at Highlight Motor GroupDispatcher at Highlight Motor Group
Prabhdeep SinghPrabhdeep Singh
Security Supervisor at First Service ResidentialSecurity Supervisor at First Service Residential
Destiny TinglinDestiny Tinglin
Crew Member at McdonaldsCrew Member at Mcdonalds