Charanveer Kaur

Dispatcher Small Fleet Company (5-7 trucks)

Mississauga, ON

Date: Jan 2023- Till now

In a small fleet, every truck matters, and as a city dispatcher, I was the person making sure each one moved with purpose. Every morning began with a plan: mapping out local deliveries, matching the right driver to the right route, and adjusting schedules to meet tight delivery windows.

But no two days were the same. A late shipment, sudden traffic jam, or vehicle issue could throw everything off. That’s where I thrived — thinking quickly, rerouting drivers in real time, and keeping both the customer and driver in the loop. I juggled phones, dispatch software, and GPS tracking while staying calm and focused under pressure.

With only a handful of trucks in the fleet, I learned to stretch resources, optimize fuel usage, and avoid empty miles. I built strong relationships with drivers, understanding their routes and working styles, which helped me dispatch more efficiently and keep morale high.

Whether it was updating clients, managing paperwork, or coordinating last-minute loads, I kept the wheels turning, and the service dependable.

• Customer Service Representative: Shoppers Drug Mart – Brampton, ON, Feb 2022 – May 2024. At Shoppers Drug Mart, I wasn’t just behind the counter; I was at the heart of every customer’s experience. From the moment someone stepped in, I aimed to make them feel seen, heard, and helped. I guided customers through a wide range of products, turning confusion into confident choices—especially in the health, beauty, and wellness aisles.

Regularly handled high-pressure moments during rush hours, keeping checkout lines moving smoothly, while still maintaining a personal, friendly tone.

Became a trusted face for seniors and frequent pharmacy clients, ensuring their prescriptions were handled with care, clarity, and complete discretion.

Solved billing issues with empathy and efficiency—turning frustrated visitors into loyal regulars through problem-solving and patience.

Took the initiative to restock, rearrange, and refresh product displays, aligning with seasonal promotions and boosting in-store engagement.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.