Dhiren Bapodra
Winnipeg,MB
Summary
Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
6
6
years of professional experience
Work History
Service Centre Agent
Single Point
09.2022 - 03.2024
- Communicated effectively with clients calls and recorded complaints into CRM
- Managed 100+ inbound calls for boiler /heater service and replacement
- Collaborated with internal sales team to meet sales goals
- Assisted customers with product selection based on individual needs and preferences.
- Identified new business by creating and implementing territory campaigns for leads generation in untapped regions.
- Completed comprehensive training on proper navigation of online service platforms to effectively address client needs ranging from product assistance to billing inquiries.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Telemarketer
Tawasul Insurance SAOG
06.2018 - 06.2022
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Recorded contact information of customers and potential customers in internal database.
- Analyzed risk factors to recommend appropriate coverage levels.
- Developed and implemented promotional strategies to increase customer base.
- Followed up with customers on unresolved issues.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Education
Bachelor in Commerce - Specialized in Marketing
Saurashtra University
Gujarat, India03.2006
Skills
- Stress Tolerance
- Tech savvy in CRM
- Call center experience
- Complaint Handling
- Cold-calling
- Competitor Analysis
- Objection handling
- Sales Reporting
Timeline
Service Centre Agent
Single Point
09.2022 - 03.2024
Telemarketer
Tawasul Insurance SAOG
06.2018 - 06.2022
Bachelor in Commerce - Specialized in Marketing
Saurashtra University
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