Dhiraj Karki
Collingwood
Summary
Dedicated and adaptable professional transitioning from the hospitality sector to early childhood educator. Over three years of experience as a server, bartender, and host, developing strong communication, multitasking, and problem-solving skills. Passionate about creating a safe and engaging environment for children, with a strong ability to provide excellent care and support. Certified in First Aid, ensuring the ability to handle emergencies effectively. Eager to bring a customer-focused approach, teamwork, and leadership skills to an early childhood education setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Host and Bartender
Living Water Resort & Spa
10.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server
Kathmandu Marriott Hotel
06.2022 - 08.2023
- Worked as f&b associate at in room dining
- Established personal relation with customer in professional way
- Create memorable experiences to guest and focus solely on customer satisfaction
- Following SOP of the company accurately
- Handling the food with proper food hygiene protocol and maintaining basic personal hygiene
- Maintaining inventory and par stock
- Making sure to maintain working environment in a positive manner
- Mentored newly hired colleagues and interns on company policies, service sequence, procedures and customer service techniques
- Focused on revenue generating by upselling items
- Maintaining a healthy relation with other departments
- Making reports at the end of the day
Server
Hard Rock Cafe Kathmandu
10.2021 - 05.2022
- Ensuring excellent customer service and timely delivery of the order
- Being opening staff had an opportunity to set the restaurant
- Creating excellent and memorable experience to guest
- Taking extra care for allergic guest and explaining everything in detail about products we are selling
- Maintaining cleanliness and neatness of the entire area
- Punching order in micros and communicating with kitchen
- Working under pressure with good smile
- Listing very carefully while interacting with customers
- Relate motto and mission of the company with personal life to be better version of yourself
- Organizing Philanthropy works like feeding street dogs, planting trees, donating blood helps change the way of my life in a positive way
F&B In - Charge
Shinee Norchhok Boutique Hotel
12.2020 - 05.2021
- Handling complaints and maintaining customer relation
- Taking events and making menu for the events
- Doing store issue and maintaining stock and inventory
- Making duty roster
- Training interns and new hire as per the sop of the company
- Supervising works done by colleagues and interns
- Doing mise en place for operation
- Putting tags for perishables items and opened wine
- Recording and maintaining temperatures of all fridge and freezers
- See all the tables, cushions, set up, TV, AC are all in a good condition
- Seeing amenities of rooms in good condition and easily accessible for the guest while using
- Coordinating with other departments for better operation
Cashier and Receptionist
Nanglo Cafe and Pub
11.2019 - 06.2020
- Opening and closing of restaurant
- Handling phone calls
- Taking Takeaway orders
- Greeting guest and assisting guest with anything regarding restaurant
- Taking handover of cash
- Taking reservation and making sure guests feel welcomed
- Maintaining Petty cash
Intern
The Retreat Palm Dubai M Gallery by Sofitel
08.2018 - 08.2019
- Realized a difference between theoretical and practical experience
- Worked as a Barista and Barman at pool bar
- Worked at In Room Dinning
Education
Diploma - Hospitality Hotel And Resort Operation Management
South Georgian Bay Campus
Reglan St, Collingwood, Ontario05-2025
Internship - Hospitality Management
The Retreat Palm Dubai M Gallery By Sofitel
08.2019
BHM -
NATHM
01.2019
Higher Secondary School -
NCCS
01.2015
Schooling -
Rainbow Int'l Boarding Higher Secondary School
01.2012
Skills
- Time Management
- Positive Attitude
- Team Player
- Innovative
- Self-Motivated
- Basic computer knowledge
- Quick Thinker and Fast Learner
- Problem Solver
- Good communication skills
- Reliable and Professional
- Customer service
- Team collaboration
- Effective time management
- Adaptable to change
- Up-selling techniques
Languages
NEPALI
Native or Bilingual
ENGLISH
Full Professional
HINDI
Professional Working
Awards And Honours
- Awarded Silver Star for getting name on Trip Advisor in my internship Period
- Employee of the month
- Letter of Positive Stroke by manager
Scholar Project
2016, one week casual service at Soaltee Crown Plaza, Kathmandu, one week casual service at Park Village Hotel and Resort, Budhanilkantha
Certification
- First Aid Certification
- WHIMPS
- SMART SERVE
Interests
- Animal Care
- Participating in cultural exchange programs and homestays
- Team Sports
- Enjoy participating in [activity] for overall physical and mental well-being
- Music
- Playing Sports
- Hiking
- Camping
Timeline
Host and Bartender
Living Water Resort & Spa
10.2023 - Current
Server
Kathmandu Marriott Hotel
06.2022 - 08.2023
Server
Hard Rock Cafe Kathmandu
10.2021 - 05.2022
F&B In - Charge
Shinee Norchhok Boutique Hotel
12.2020 - 05.2021
Cashier and Receptionist
Nanglo Cafe and Pub
11.2019 - 06.2020
Intern
The Retreat Palm Dubai M Gallery by Sofitel
08.2018 - 08.2019
BHM -
NATHM
Higher Secondary School -
NCCS
Schooling -
Rainbow Int'l Boarding Higher Secondary School
- First Aid Certification
- WHIMPS
- SMART SERVE
Diploma - Hospitality Hotel And Resort Operation Management
South Georgian Bay Campus
Internship - Hospitality Management
The Retreat Palm Dubai M Gallery By Sofitel
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