Dhevin Indar
North York,ON
Summary
Customer Service Professional with a passion for delivering exceptional experiences and building strong relationships with clients. Offering over 2 years of experience in diverse customer-facing roles, I excel in problem-solving, active listening, and communication. Known for my empathetic approach, I consistently exceed customer expectations and drive customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Voice Of Vedas INC
05.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Collections Officer
ARO Inc
07.2022 - 09.2022
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Service Representative
Accenture
08.2020 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Arts - Journalism
Seneca College of Applied Arts And Technology
North York, ON06.2023
Skills
- Security Awareness
- PC Proficiency
- Customer and Client Relations
- Business Administration
- Microsoft Word, Powerpoint and Excel
Certification
AODA Certificate
Data Journalism
Timeline
Receptionist
Voice Of Vedas INC
05.2023 - 09.2023
Collections Officer
ARO Inc
07.2022 - 09.2022
Customer Service Representative
Accenture
08.2020 - 10.2020
Bachelor of Arts - Journalism
Seneca College of Applied Arts And Technology
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