DHEERAJ RAJKUMAR
Intelligence Officer
Toronto/Ottawa,Ontario
Summary
I am a self-assured, reliable, and adaptable risk and intelligence expert with a proven track record of varied operational accomplishments. As a results-driven leader, I utilize effective organizational and communication abilities to cultivate connections and forge vital partnerships. My background includes expertise in planning, conceptualizing, and implementing enterprise-wide business transformation and technology endeavors, bolstering business systems and enhancing departmental capacities.
Overview
17
17
years of professional experience
Work History
Program Officer - Intelligence & Enforcement Branch
Canada Border Services Agency
05.2019 - Current
- Performed risk and threat evaluations utilizing gathered data, facilitating the detection of entities involved in unlawful operations
- Facilitated stakeholder engagement sessions, incorporating valuable feedback into program development processes
- Analyzed unique data sets using specialized tools to identify and evaluate key threats to Canada
- Collaborated with cross-functional teams to design and implement innovative programs that addressed organizational needs.
- A successful track record managing complex projects from inception to completion, ensuring timely delivery of high-quality results.
- Maintained detailed documentation on all aspects of programs, creating an accessible knowledge base for future reference.
Program Officer - Targeting Data Analytics
Canada Border Services Agency
05.2017 - 05.2019
- Experience in developing and implementing data-driven strategies to enhance intelligence and enforcement efforts
- Experience in conducting thorough research and analysis to identify patterns, trends, and anomalies
- Familiarity with intelligence methodologies and practices
- Proven track record of providing analytical support to both internal and external stakeholders
- Ability to assist in investigations, risk assessments, and compliance monitoring activities
Manager and Senior Commercial Risk Specialist
Aviva Insurance Company of Canada
05.2014 - 08.2016
- Oversaw and implemented the rollout of two adaptable programs across central and western Canada
- Spearheaded the development of screen capture techniques for Commercial Auto and Property & Casualty, streamlining processes and reducing redundancy
- Fostered a culture of teamwork and ongoing enhancement with business collaborators and relevant stakeholders
- Successfully supervised a team of 8 underwriters, resulting in a notable 27% sales increase in the initial quarter
- Provided coaching to underwriters to ensure the delivery of high-quality underwriting decisions
- Established and upheld an efficient work environment that prioritizes team members and recognizes performance
Senior Underwriting Specialist, Personal Lines
Aviva Insurance Company of Canada
01.2013 - 05.2014
- Demonstrated underwriting abilities to support moderate to high-risk clients
- Supported strategic initiatives aimed at expanding the company's product offerings and entering new markets by providing valuable insights based on underwriting experience and expertise.
- Conducted comprehensive policy reviews for identifying areas of potential exposure or risk, reducing claims frequency
- Collaborated with sales teams to support client acquisition and increase overall portfolio growth
- Supported regulatory reporting requirements by accurately compiling and submitting relevant underwriting data within specified timeframes
- Maintained up-to-date knowledge of industry trends and regulatory changes to ensure compliance with all relevant guidelines
Senior Level II Underwriter
Royal Bank of Canada
12.2007 - 01.2013
- Led the 2010 Ontario Auto Reform retention team on renewing business thereby maintaining over 95% of the renewal business
- Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwriting
- Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information
- Spearheaded initiatives aimed at streamlining workflows between departments, leading to increased collaboration and efficiency across the organization
Education
M.A. Infrastructure Protection and International Security -
Carleton University, Norman Patterson School of International Affairs
06.2018
Canadian Risk Management (CRM) -
University of Toronto
04.2011
B.A. Criminology -
Simon Fraser University
04.2007
Skills
- CPIC
- OSINT
- Babel
- ARCGIS
- SPSS Modeler
- MS Office Suites 2016
- Power BI
- Critical Thinking
- Performance Management
- Project Coordination & Management
- Team Leadership
- Innovation
- Problem Solving & Decision Making
- Research & Analysis
- Policy Implementation & Interpretation
- People Management
Security Clearance
Secret Clearance, 2027
References
References available upon request
Languages
English
Native or Bilingual
Hindi
Full Professional
Tamil
Full Professional
Gujarati
Professional Working
Timeline
Program Officer - Intelligence & Enforcement Branch
Canada Border Services Agency
05.2019 - Current
Program Officer - Targeting Data Analytics
Canada Border Services Agency
05.2017 - 05.2019
Manager and Senior Commercial Risk Specialist
Aviva Insurance Company of Canada
05.2014 - 08.2016
Senior Underwriting Specialist, Personal Lines
Aviva Insurance Company of Canada
01.2013 - 05.2014
Senior Level II Underwriter
Royal Bank of Canada
12.2007 - 01.2013
M.A. Infrastructure Protection and International Security -
Carleton University, Norman Patterson School of International Affairs
Canadian Risk Management (CRM) -
University of Toronto
B.A. Criminology -
Simon Fraser University
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