Alia Montgomery

Office Manager, Occupational Health Services E&M Division

October 2025 - Present │ RCMP, Surrey, BC

• Managed annual operational budgets of approximately $300,000, ensuring effective financial planning, resource allocation, and fiscal accountability.
• Oversaw and administered a staffing budget of over $2.5 million, supporting workforce planning and organizational priorities.
• Supervised, coached, and developed a team of 45+ employees, fostering employee engagement, performance excellence, and professional growth.
• Led staffing actions and position management activities, including recruitment, onboarding, appointments, organizational updates, and workforce planning initiatives.
• Monitored staffing requirements and workforce trends to align human resources with operational objectives and service delivery needs.
• Collaborated with senior management, executives, and cross-functional stakeholders to implement strategic workforce and operational initiatives.
• Ensured compliance with RCMP policies, staffing legislation, collective agreements, and administrative procedures.
• Developed and implemented process improvements that enhanced operational efficiency, streamlined workflows, and strengthened service delivery.
• Prepared reports, forecasts, and recommendations to support executive decision-making, budget management, and organizational planning.
• Built and maintained effective relationships with internal and external partners, facilitating communication, resolving issues, and supporting organizational objectives.

• Oversaw daily office operations to ensure seamless functioning. and ensured efficient workflow.
• Organized scheduling and logistics for team meetings and events. for team meetings and events.
• Managed inventory levels and procurement processes for office supplies. and procurement of office supplies.
• Established and enforced office policies to enhance operational efficiency. to enhance organizational efficiency.

• Lead Facilitator for the divisional PSRT program
• Acted as subject matter expert in suicide prevention and de-escalation techniques for crisis intervention.
• lead deployment coordinator for all PSRT call after hours for the division
• Coordinated training for new P2P advisors on RCMP resources, enhancing their ability to assist employees.
• Facilitated communication between internal staff and external vendors to resolve issues promptly.
• Assisted in the development of process improvement initiatives to increase operational effectiveness.
• Collaborated with cross-functional teams to develop strategies that improved workflow efficiency
• Provided expertise on RCMP wellness resources to support employee health initiatives.

• Delivered high-quality customer service and ensured public safety in fast-paced emergency response situations.
• Executed Police Dispatch radio transmissions for the RCMP to relay critical information.
• Received and processed 911 emergency and non-emergency calls for police assistance.
• Maintained compliance with police and public safety policies to uphold operational standards.
• Cultivated collaborative relationships with internal departments and external clients to enhance communication and service delivery.

• Coordinated training for new P2P advisors and PSRT Team members on RCMP resources, enhancing their support capabilities for employees.
• Communicated with internal staff and external vendors to resolve issues, ensuring timely solutions and improved operational flow.
• Assisted in the development of process improvement initiatives to increase operational effectiveness.
• Collaborated with cross-functional teams to develop strategies, streamlining workflows and increasing overall team effectiveness.

• Built collaborative relationships with internal departments and external clients to enhance communication and support.
• Delivered high-quality customer service and ensured safety in fast-paced environment.
• Maintained compliance with policies to uphold police and public safety standards.
• Received and processed 911 emergency and non-emergency calls for police assistance.
• Executed radio transmissions for police dispatch operations with the RCMP.

• Built collaborative relationships with internal departments and external clients to enhance communication and service delivery.
• Demonstrated ability to deliver high-quality customer service/safety in a fast-paced environment.
• Handled 911 emergency and non-emergency calls for police, providing immediate assistance to callers.
• Provided Police Dispatch radio transmissions for the RCMP.
• Developed and implemented policies and procedures for records management.
• Provided training and guidance as the SME to staff on how to properly handle RCMP records and the various positions within the records section.
• Supervised a team of 10.5 fulltime Records Clerks and 7 part time in the performance of their duties.
• Participated in meetings with senior management personnel as necessary to discuss issues relating to record keeping activities.
• Oversaw daily operations of Records Department, managing budgeting, staffing, and scheduling to ensure seamless function.
• Initiated changes to meet changing requirements.

• Fostered strong working relationships with internal departments and external clients.
• Demonstrated ability to deliver high-quality customer service/safety in a fast-paced environment.
• Ensured compliance with policy for police and public safety.
• Took 911 emergency and non emergency calls for police.
• Provided Police Dispatch radio transmissions for the RCMP.