Dheepak Chiryankandath
Waterloo,ON
Summary
Dynamic professional with a proven track record at Neonotix Technologies Private Limited, where I enhanced software product launches and improved client relations through technical support. Expert in customer service and computer knowledge, I excel in creating impactful solutions and fostering strong partnerships. Skilled in navigating complex challenges, I drive success and innovation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Wine Merchant
Arterra
11.2022 - Current
- Collaborated with local restaurants to create successful wine pairing events, driving brand awareness and sales.
- Expanded product offerings by sourcing unique wines from small-scale producers around the world.
- Provided personalized recommendations to customers based on their taste preferences and budget constraints.
- Managed inventory, ensuring optimal stock levels and minimal spoilage.
- Handled the till(cash/debit/credit transactions)
- Assist in meeting the company's sales goals and performance targets
- Addressing customer queries and concerns
Junior Software Developer
Neonotix Technologies Private Limited
07.2018 - 10.2020
- Contributed to the successful launch of a new software product by assisting with the design, development, and implementation phases.
- Participated in code reviews, ensuring adherence to established guidelines and promoting knowledge sharing among team members.
- Developed custom features for existing applications, tailoring solutions to meet specific client needs.
- Provided technical support to clients, resolving issues in a timely manner while maintaining strong customer relationships.
Education
Post-Baccaleurate Diploma - Applied Network Administration And Design
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2024
Bachelor of Science - Computer Science
Anna University
Tamilnadu, India04.2018
Skills
- Technical Support and Assistance
- Customer Service
- Customer Support
- Call Management
- Language Fluency
- Patience Maintenance
- Active Listener
- Socializing personality
- Computer Knowledge
- Hands-on experience in Office 365
- Ability to thrive under pressure
- Intermediate experience in Cisco
Languages
English
Full Professional
Certification
- Artificial Intelligence Training.
- Cisco certified network associate (CCNA).(Coaching completed)
- Python
Timeline
Wine Merchant
Arterra
11.2022 - Current
Junior Software Developer
Neonotix Technologies Private Limited
07.2018 - 10.2020
Post-Baccaleurate Diploma - Applied Network Administration And Design
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Science
Anna University
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