Dhaval Jayswal
Brampton,ON
Summary
Adept at ticket management and fostering user training, significantly enhanced IT support efficiency. Leveraging software installation and troubleshooting skills, I ensured compliance with industry standards, such as FDA 21 CFR Part 11 and HIPAA, demonstrating a keen ability to blend technical acumen with stringent regulatory adherence.
Overview
2
2
years of professional experience
Work History
Help Desk Technician
Shree Ram Creation
06.2023 - 11.2024
- Managed and resolved technical issues using a ticketing system (FreshDesk), ensuring efficient problem resolution and tracking
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Technical Support Specialist
Taro Pharmaceuticals
12.2022 - 05.2023
- Provided first-level technical support for hardware, software, and network issues, including desktop computers, printers, and peripherals.
- Utilized remote desktop tools to provide remote assistance to users, minimizing downtime and maximizing efficiency.
- Adhered to strict security protocols and data privacy regulations, ensuring the confidentiality and integrity of sensitive patient information.
- Stayed up-to-date with industry regulations, such as FDA 21 CFR Part 11 and HIPAA, to ensure compliance in all IT operations.
- Participated in the validation and compliance processes for IT systems, including software installations, configuration changes, and security assessments.
Volunteer
Blind People's Association
07.2022 - 12.2022
- Provided technical support as a help desk technician, assisting with computer setup, networking, and troubleshooting software and printer issues.
- Assisted in creating a more accessible digital environment for visually impaired individuals by optimizing computer configurations and software settings.
Education
Bachelor of Computer Applications -
Sutex Bank College of Computer Applications
Surat06-2018
Skills
- Ticket management
- Software installation
- Troubleshooting and diagnosis
- Database maintenance
- Network support
- Remote system analysis
- User training
- Incident responses
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Help Desk Technician
Shree Ram Creation
06.2023 - 11.2024
Technical Support Specialist
Taro Pharmaceuticals
12.2022 - 05.2023
Volunteer
Blind People's Association
07.2022 - 12.2022
Bachelor of Computer Applications -
Sutex Bank College of Computer Applications
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