Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Adefemi Johnny Adewumi

Ottawa,ON

Summary

Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Help Desk Technician

Siemens Healthineers
02.2020 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Walked individuals through basic troubleshooting tasks.
  • Documented support interactions for future reference.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Help Desk Support Specialist

Ajegroup
06.2015 - 12.2018
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Configured hardware and granted system permissions to new employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to inquiries by phone, email and walk-up requests.
  • Walked user through series of steps to determine problem and implement likely solution.

System Support Administrator

KFC International
02.2012 - 06.2015
  • Worked effectively in both independent and team environments to exceed IT goals.
  • Worked with various departments on integrating new processes for software and manual usage.
  • Monitored, tracked and prioritized new work requests at Help Desk within set response times.
  • Maintained computer systems, installed and upgraded new systems.
  • Performed troubleshooting and maintenance of existing network systems.
  • Offered technical guidance and advised users of alternative approaches when troubleshooting.

Education

Diploma in Cybersecurity - Information Technology - Cybersecurity

Willis College
Ottawa, ON
01.2025

Microsoft Technical Solution Certifications - Microsoft Servers& Window Solutions

New Horizon
Lagos, Nigeria
01.2015

Cisco Technical Network Certifications - IT Network Security

NIIT
Lagos, Nigeria
06.2010

Bachelor of Science - Computer Science

Adekunle Ajasin University
Ondo State, Nigeria
01.2008

Skills

  • Remote System Analysis
  • Support Ticket System Management
  • Network Infrastructure Monitoring
  • Technical Support Triage
  • Issue Resolution
  • Ticket Management
  • Application Support
  • Data Security
  • Database Maintenance
  • Technical Documentation
  • Help Desk Software
  • IT Service Management (ITSM) Oversight
  • Data Processing
  • SOP Development
  • Technical Support
  • Network Diagnostics
  • Hardware Diagnostics
  • User Support
  • Systems Analysis
  • User Credential Management
  • Data Recovery
  • Information Protection
  • Customer Service
  • Desktop Support
  • Software Diagnosis
  • Videoconferencing
  • Software Installation
  • Microsoft Outlook
  • Hardware Upgrades
  • Microsoft Office Specialist (MOS) Expert
  • Customer Service Expert
  • Windows 7, 8,10, and 11
  • LAN/WAN
  • Issue Troubleshooting
  • Call Center Operations
  • Application Installations
  • Mac Systems
  • Access Issue Resolution
  • Technical Troubleshooting
  • Microsoft Exchange 2007, 2010 and 2013, Office 365
  • DNS, DHCP, Active Directory

Languages

English
Full Professional

Certification

  • Microsoft Certified Solution Engineer [Microsoft]
  • Cisco Networking Associate [Cisco ]
  • Servicenow System Administrator , [Servicenow]

Timeline

Help Desk Technician

Siemens Healthineers
02.2020 - Current

Help Desk Support Specialist

Ajegroup
06.2015 - 12.2018

System Support Administrator

KFC International
02.2012 - 06.2015

Diploma in Cybersecurity - Information Technology - Cybersecurity

Willis College

Microsoft Technical Solution Certifications - Microsoft Servers& Window Solutions

New Horizon

Cisco Technical Network Certifications - IT Network Security

NIIT

Bachelor of Science - Computer Science

Adekunle Ajasin University

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Adefemi Johnny Adewumi