Dharmpreet Bawa
Ontario
Summary
Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative
Circle K
09.2023 - 02.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Used customer insights to develop innovative sales strategies to increase sales.
Order Processor
Ford Distribution Center
11.2022 - 10.2023
- Picking and accumulation of products, Managing Dock, Packing PSOs, Other outbound duties and warehouse work
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Streamlined order processing by implementing efficient workflows and reducing processing time.
Account Assistant
ANAND CORE
07.2021 - 03.2022
- Registers sales and purchases on Subsidiary Books and keeps cash flow history throughout year
- Assists Account Department and Senior Accountant in preparation of Subsidiary Books
- Checks availability of stock in warehouse and maintains cost of production of goods.
- Streamlined account management processes for improved efficiency and reduced errors.
- Supported timely completion of month-end closing activities, improving overall financial operations.
Education
Diploma in Business - Marketing, Accounting, Finance, Communications
Sheridan College
Brampton, ON04.2024
Skills
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint)
- Knowledgeable about maintaining stock and journals
- Comfortable working in both Microsoft Windows and Mac OS
- Driving PMHVs
- Data entry skills
- Invoicing and Billing
- Customer Service
- Problem Solving
- Customer Relations
- Interpersonal communication skills
- Customer Relationship Building
Certification
- Canadian Professional sales Association Certificate
- Driving license
- Security Guard license
- PMHV driving license
Languages
English
Hindi
Punjabi
Timeline
Sales Representative
Circle K
09.2023 - 02.2024
Order Processor
Ford Distribution Center
11.2022 - 10.2023
Account Assistant
ANAND CORE
07.2021 - 03.2022
Diploma in Business - Marketing, Accounting, Finance, Communications
Sheridan College
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