Dhanuka Thenuwara
Edmonton,Canada
Summary
Experienced Telecommunication Engineer with expertise in Online and Electronic Casino Gaming, Project Management, and Technical Communication. Proficient in Remote Desktop Services and possesses a comprehensive understanding of operational dependencies, networks, systems, security, and policies concluding more than 4 years of technical experience. Fast learner with a polished demeanor and a commitment to excellence. Fluent in Mandarin. Additionally, 8 years of experience in the Travel and Tourism industry, specializing in customer care and business interpretation. Strong interpersonal skills and adept at handling confidential information.
Overview
12
12
years of professional experience
Work History
FIELD SERVICE TECHNICIAN
LIGHT AND WONDER
03.2023 - Current
- Knowledge and experience with Electronic Gaming Machines and Progressive Table Gaming
- PM/Service - perform daily Preventive Maintenance on assigned L&W owned equipment at designated Casino location(s)
- Upon completion of task, address any outstanding open service tickets on-site or in close proximity before end of shift
- Projects - required to work with customer and L&W teams to install new product, issue upgrades/mods, conversions, removals/re-locations and report back to supervisor on progress
- Experience in electronics, trouble shooting, manufacturing and/or disassembling electronic equipment
- And also Mechanical troubleshooting
- Preparation, assembly and testing of slots, card shufflers, chippers and other casino equipment
- Verify and set all game options and parameters in accordance with customer and Light & Wonder specifications
- Understanding of network communication and troubleshooting and SQL knowledge
- Knowledge of PC operation, and security risks relating to PC operation
- Understanding of slot and card game processes
- Attention to detail and high degree of accuracy to meet all Provincial regulator operating requirements
- Maintain an organized work vehicle with parts inventory
- Uses mobile app to process work orders and other job-related activities
- Stay current with all Light & Wonder Field Advisories and eLearning
- Adhere to L&W's Field Service established standards, policies, and procedures
- Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity)
- Review customer issues with management, and technical lead as they arise
- Ability to work or take lead in a team environment
- Periodic travel to Okanagan, Vancouver Island, Grande Prairie, Fort McMurray, Cold lake and other regions in BC, AB and around Canada.
EQUIPMENT SUPPORT
EVOLUTION GAMING CANADA
09.2022 - 02.2023
- Install, clean, change and regulate simple equipment
- Perform equipment tests
- Ensure preventive equipment maintenance
- Monitor equipment performance
- Ensure equipment availability 24/7
- Report equipment related issues
- Roulette wheels cleaning/maintenance
- Shuffle machines cleaning/maintenance/exchange
- Deck checker cleaning/maintenance
- Table inspection
- Cards/equipment transportation from storage and back
- Organize equipment utilization
- Monitor climate on gaming floors and storage
- Monitor and track equipment in stock
- Cooperate with other departments
- Perform other duties, as asked by the manager, which are related to this position
- Replace colleagues during their vacations, sick leaves and other absences, including Card Inspectors if needed.
ONLINE GAME PRESENTER
EVOLUTION GAMING CANADA
11.2021 - 09.2022
- Host/present several different Casino games in front of the camera for the live players
- Carry out all gaming operations, control the process of the game at the table, as well as in the system on the computer monitor
- Ensure the correct outcome of the game
- Ensure that the highest of personal and professional standards are maintained while creating an engaging experience to our players by interacting verbally trough the Live Chat system using the native language of the table
- Play an active part in table promotions and external and internal media campaigns, including but not limited to photo shoots and filmography when necessary
- Other duties as assigned.
FLOOR SUPERVISOR
EVOLUTION GAMING CANDA
08.2021 - 11.2021
- Ensure all the staff are present for the shift and live tables are operating with no interruptions with maximum personal and professional standards
- Handles all day-to-day operations with the gaming floor staff including but not limited to scheduling, rotations, performance management, on shift feedback and advice to staff, employee relations, etc
- Fill in shift reports, prepare handovers to colleagues or direct manager
- Do gaming floor supervision from pit stations, complete several floor-walks a shift to ensure all staff follow the workplace rules, deal with and/or escalation any violations to the respective representative
- Use internal systems WIKI, TTS, JIRA, Tableau, Outlook email, Microsoft Office, etc
- Collaborate with other departments to ensure the smooth running of the shift
- Update gaming floor staff with changes in procedures, rules, and policies
- Play an active part in table promotions and external and internal media campaigns, including but not limited to photo shoots and filmography, table testing if necessary.
FULFILLMENT ASSOCIATE
YVR3
06.2021 - 08.2021
- Processing, packaging, and shipping orders accurately
- Ensuring that stocks and inventory are well-organized and maintained
- Examining and inspecting products for defects and damages
- Receiving, unloading, and arranging inventory items appropriately
- Discharging duties in strict compliance with amazon safety and hygiene regulations
- Actively participating and contributing ideas on ways to improve and/or optimize warehousing procedures
- Following the state health and safety regulations and practices
- Offloading amazon delivery trucks that transport goods and/or merchandise into the warehouse.
PRODUCT CONFIGURATION ENGINEER
WIRELESS NETWORK
08.2019 - 04.2021
- Handling B2B Wireless Products / Configuration and Wireless Solutions to support expansions of network operators
- Experience in products related to GSM / UMTS / LTE FDD / LTE TDD / Nb-IoT / Cloud Air / Massive MIMO / Small Cells
- Analyze, design, plan and coordinate network expansion projects of Telco operators in Sri Lanka, Maldives and Seychelles
- Engage and establish relationship with the Telco Operators and relevant suppliers to provide solutions and resolve issues arising in their networks
- Gather information and research to design, develop, modify and integrate telecom hardware related to wireless network technologies
- Make sure the internal communication is done properly to complete all the tasks related to the projects
- Provided status updates to keep upper management informed and to reach goals
- Digital Marketing related to Telecommunication Products / Solutions
- 5G-NR basic knowledge and participation in Prove of Concept (POC) experiments.
MANDARIN INTERPRETER /TRAVEL GUIDE
(Freelance)
12.2011 - 01.2019
- Developed understanding of specialized concepts for translation by consulting subject matter experts and other colleagues
- Interpreted conference calls and other workplace communications in real-time
- Delivered real-time, accurate oral translations and interpretations for clients
- Maintained updated Travel and Tourism knowledge through travel experience and job tasks
- Resolved interpersonal conflicts by listening, finding common ground and building relationships
- Created agendas and communication materials for team meetings
- Kept the team on track by assigning and supervising their activities and giving constructive feedback.
Education
Bachelor of Engineering - Telecommunication Engineering
Huazhong University of Science And Technology
Wuhan, China06.2019
Internship -
Fiber Home Technologies
Wuhan, China09.2018
(On Going..)
Google IT Support Professional Certification
Skills
- Product Development and Improvement
- Storage Network Design
- Vendor/Partner Relationships
- Problem Resolution
- Organization
- Analytical
- People skills
- Multilingual (Sinhalese / English / Mandarin)
Activities
- Volunteer at Chinese Community Policing Centre (CPCC)
- Volunteer at Greater Vancouver Food Bank (GVFB)
- AIESEC Project Volunteer (Sri Lanka Institute of Information Technology - SLIIT)
- 100 Doctors Entering Optics Valley - Wuhan (Volunteer)
- SLIDA (Sri Lanka Institute of Development Administration) - HUST (Huazhong University of Science and Technology) Sri Lankan Government Officials Exchange Program (Volunteer)
References
On request...
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Sinhala
Native or Bilingual
Timeline
FIELD SERVICE TECHNICIAN
LIGHT AND WONDER
03.2023 - Current
EQUIPMENT SUPPORT
EVOLUTION GAMING CANADA
09.2022 - 02.2023
ONLINE GAME PRESENTER
EVOLUTION GAMING CANADA
11.2021 - 09.2022
FLOOR SUPERVISOR
EVOLUTION GAMING CANDA
08.2021 - 11.2021
FULFILLMENT ASSOCIATE
YVR3
06.2021 - 08.2021
PRODUCT CONFIGURATION ENGINEER
WIRELESS NETWORK
08.2019 - 04.2021
MANDARIN INTERPRETER /TRAVEL GUIDE
(Freelance)
12.2011 - 01.2019
Bachelor of Engineering - Telecommunication Engineering
Huazhong University of Science And Technology
Internship -
Fiber Home Technologies
(On Going..)
Google IT Support Professional Certification
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