Dhaney PALANISAMY

• Develop a comprehensive testing strategy that accommodates both onsite and offshore teams. Align on test objectives, scope, timelines, and testing methodologies (manual, automation, integration, etc.).
• Address and resolve any communication challenges arising due to cultural or time zone differences. Act as the main point of contact for communication between the teams.
• Develop detailed test plans that define the scope, approach, resources, and schedule for testing activities, covering all necessary testing phases such as functional, performance, security, and compliance testing.
• Monitor the quality of test cases and test execution to ensure that testing is thorough, comprehensive, and adheres to project standards.
• Ensure that both onsite and offshore teams report and track defects, ensuring timely resolution and proper documentation.
• Supervise the execution of various tests (manual, automated, performance, security) to ensure the quality of products at different stages of development.
• Track and manage defects, ensuring they are prioritized, resolved, and retested. Work closely with development teams to resolve issues and minimize rework.
• Define the test automation approach and drive the creation of automated test frameworks to increase efficiency and reduce the testing cycle time for clients
• Oversee the implementation and maintenance of test automation frameworks across both onsite and offshore teams. Ensure uniformity in the tools and scripts used for automation testing.
• Work closely with clients to understand their business needs, technical requirements, and quality expectations
• Maintain regular communication with stakeholders and clients, providing status updates, addressing concerns, and ensuring testing activities meet business objectives.
• Ensure that both onsite and offshore teams are adequately trained on new testing tools, processes, and best practices. Provide necessary resources to upskill both teams.

• Led team ensuring excellence in quality engineering for B2B initiative
• Converted EComm automation suite to BDD framework
• Created automation solutions to enhance operational efficiency
• Enhanced the automation framework for Twist APIs and integrated with pipeline
• Coordinate with Salesforce, Data Engineering, and SAP teams for sprint release planning
• Developed comprehensive test plans for new products and processes
• Coordinated with other departments such as product management, engineering, customer service, marketing to address customer needs
• Organized workshops with stakeholders to discuss project progress and brainstorm solutions for any encountered problems during the course of the project lifecycle

• Handled QA delivery for the EDCI tech and digital consumer banking
• Oversaw release planning involving updates to search capabilities, ACH payments, notifications, and reporting
• Maintenance of the integrity of that product definition and related information throughout the life of the product
• Involved in sprint refinement and planning, capacity planning, owned QE delivery, automation demo after every sprint, sprint retrospective, and QE resource planning
• Oversaw team activities focused on optimizing front-end application efficiency
• Deployed automated systems for enhancing Data Migration operations
• Led sustainability initiatives within the quality department, focusing on waste reduction and improving environmental impact
• Implemented corrective and preventive action (CAPA) systems, significantly reducing defect rates and improving product reliability

Wells Fargo Bank: (Credit Card Services, San Francisco, CA) 2020 May – 2021 June

• Established a comprehensive QA strategy for credit card products and services. This includes defining quality standards, test plans, and test methodologies to ensure compliance with industry standards, and regulatory requirements.
• Managed Risk-Based Testing: Identify potential risks in the credit card process (e.g., fraud prevention, payment failures, security breaches), and prioritize testing efforts accordingly. Managing the regression automation suite.
• Implemented a BDD automation approach for the Accounts, Servicing, and Payments modules.
• Worked closely with product managers, developers, business analysts, and compliance teams to understand the requirements, design specifications, and industry regulations related to credit card services.
• Implemented and managed automated testing for repetitive tasks, such as transaction processing, system load testing, and functionality checks in credit card applications.
• Work closely with the product, XD, engineering, and testing teams to meet the delivery deadline.
• Led and mentored the QA team, ensuring team members are well-trained in credit card products, testing techniques, and the latest tools and technologies.
• Ensure appropriate resources are available for the testing process, including testers, tools, and environments. Balance the workload and priorities within the team.
• Performance Reviews: Conduct regular performance evaluations, and provide feedback for continuous improvement in the QA team.

Kohl’s: (Milpitas, CA) 2017 July – 2020 April

• Involved in overseeing the quality assurance process to ensure that the software applications (including e-commerce platforms, mobile apps, POS systems, and internal tools) meet the company’s high standards of quality, performance, and reliability.
• Designed and implemented a comprehensive QA strategy to ensure the quality and performance of all software applications. This includes both manual and automated testing strategies for web, mobile, and backend systems.
• Led and managed a team of QA engineers and testers. Ensure team members have the tools, training, and resources they need to succeed.
• Oversaw both manual and automated testing efforts for the company's software applications. Ensure that critical applications, such as Kohl's website, mobile apps, and in-store systems, are thoroughly tested.
• Collaborated with DevOps and development teams to integrate QA processes into the continuous integration and delivery (CI/CD) pipeline, automate testing, and ensure faster releases.
• Ensure that customer-facing software, like the e-commerce platform and mobile apps, provides an excellent user experience. Worked with the UX/UI team to test user journeys, ensuring the system is intuitive, user-friendly, and effective.
• Test the functionality and compatibility of Kohl's digital services across multiple platforms (desktop, mobile, tablets), and browsers, ensuring consistency and a seamless experience.

MUFG Union Bank – (San Francisco, CA) Consumer Banking Merger Jan 2014 – June 2017

• Played a critical role in ensuring that all digital banking products, services, and internal systems meet the highest quality standards. This includes overseeing the testing of applications, ensuring compliance with regulatory requirements, and leading efforts to improve product quality across the bank’s offerings.
• Established and implemented comprehensive quality engineering strategies and best practices tailored to the bank's consumer banking systems, including mobile apps, online banking platforms, payment systems, and back-office applications.
• Align quality engineering efforts with customer needs by focusing on user-centric testing, including performance, usability, and accessibility testing for consumer-facing applications.
• Ensure that all consumer banking systems comply with relevant banking regulations, industry standards (e.g., PCI DSS for payment systems), and Union Bank’s internal policies regarding data privacy, security, and reporting.
• Identify and mitigate risks related to the software development lifecycle. Prioritize testing for high-risk areas, such as financial transactions, account access, and security features.
• Generated comprehensive reports detailing test results, coverage, defects, and quality metrics. Present findings to senior management and other stakeholders to provide transparency into the quality of software releases.

CoreLogic Solutions – (San Mateo CA) Partner Connect Jan 2013 – Dec 2013

Test Manager:

• Managed end to end STLC for Partner Connect deliverables.
• Responsibilities include building up and leading the Partner connect app Testing team, Defining the scope of testing within the context of each release / delivery, Deploying and managing resources for testing, Applying the test measurements and metrics in the product and the Testing team
• Develop/Review Test Strategies, Test Plan for all the projects, resource planning and highlight dependencies and risks to suggest feasible solutions and get all stakeholder sign off.
• Developed JUnit automation framework using Selenium for Smoke and regression automation.
• Worked as a vendor aggregator and integration manager coordinating Client and vendor on SIT / UAT testing.
• Implemented centralized Test Data Management (TDM) where the reusable test data is placed for different QA team and UAT teams to kick start their testing.

• Designed the overall SIT strategy for the loan servicing applications, ensuring alignment with business requirements and technical specifications
• Developed detailed SIT test plans that define the scope, objectives, testing schedule, resources, and test case prioritization based on integration points and critical systems
• Collaborate with automation teams to identify opportunities for automating integration tests, improving efficiency, and reducing manual effort in the long run
• Continuously evaluate and improve integration testing processes, making them more efficient and effective, while also exploring new tools or frameworks that can improve test coverage and reduce testing time

• Responsible for the QA automation areas of the system like Preparation of test scripts, and data tables
• Automated the LiveOps application using automation tool WAtir and coding language Ruby on Rails
• As a Test lead I was responsible for the QA areas of the system like conducting the manual testing and validation, Responsible in developing Test Cases, Test Scripts and Test Procedures, Insurance Rate Testing, Understanding the client requirements and imparting the domain and application knowledge to the new team members to carry out effective testing
• Also involved in Defect Management Process like raising Defects in Bug Zilla and tracking it to closure, Involved in Metrics Management and Regression Testing
• Proficient with Cognizant Proprietary tools such as Prolite for Metrics and Project Management and QSmart for Quality Assurance in the project
• Also involved in reviewing the test scripts, and data table for verifying if it corresponds to the functionality and data table maintenance

• As a Test Member role and was responsible for the QA areas of the system like conducting the manual testing and validation, Responsible in developing Test Cases, Test Scripts and Test Procedures, Understanding the client requirements and imparting the domain and application knowledge to the new team members to carry out effective testing
• Also involved in Defect Management Process like raising Defects in Test Director and tracking it to closure, Involved in Metrics Management and Regression Testing
• Also involved in collecting the daily metrics of the project which was useful for the daily deliverables
• Also involved in reviewing the test scripts, and data table for verifying if it corresponds to the functionality and data table maintenance
• Created automation framework for Klarity project using Win Runner and designed regression and mini regression automation suites