Dhandeep Kaur

• Receive, unload, and process incoming shipments.

• Pick, pack, and prepare orders for shipment.

• Use scanners and warehouse systems to track inventory.

• Label, sort, and stage products accurately

• Operate pallet jacks and basic warehouse equipment.

• Maintain a clean and organized work area

• Follow safety procedures and company guidelines.

• Meet daily productivity and accuracy targets

• Assist with inventory counts and stock replenishment.

• Coordinate with supervisors and team members to ensure workflow efficiency.

• Managed inbound and outbound calls for US telecommunications apps and brands.

• Assisted customers with service issues, account questions, and basic troubleshooting.

• Resolved complaints and escalated complex cases when required.

• Updated customer records and maintained accurate CRM notes.

• Met call quality and performance targets.

• Provided field-based support and counseling to abused and vulnerable senior citizens through an Elder Helpline program across Patiala and Fatehgarh Sahib districts of Punjab, India.

• Coordinated directly with police departments and local administrative officials to resolve urgent elder protection and welfare cases.

• Conducted on-site needs assessments and intervention follow-ups for at-risk elderly individuals.

• Facilitated women’s self-development course groups focused on tailoring, embroidery, and craftsmanship for economic self-reliance.

• Supported program delivery that promoted skill-building, income generation, and long-term self-dependence for women participants.

• Organized and executed community awareness campaigns against female infanticide.

• Collaborated with a trained street-theatre team to deliver educational performances in over 150 slums and rural villages across Punjab.

• Engaged community members through outreach events to increase awareness of women’s rights and social protection resources.