DEVONEY BROOKS
Summary
Dynamic manager with a proven track record at DevonHouse Restaurant And Bar, excelling in customer service and team leadership. Enhanced operational efficiency through strategic inventory management and staff training, resulting in improved guest experiences and increased profitability. Skilled in decision-making and conflict resolution, fostering a collaborative and high-performing work environment.
Overview
8
8
years of professional experience
Work History
Manager
DevonHouse Restaurant And Bar
01.2017 - Current
- Oversaw daily operations, ensuring efficient service delivery and optimal guest experiences.
- Developed staff training programs, enhancing team performance and service standards.
- Streamlined kitchen workflows, increasing efficiency and order accuracy during peak hours.
- Implemented inventory management systems, reducing waste and improving cost control.
- Led strategic marketing initiatives, boosting customer engagement and brand visibility.
- Analyzed customer feedback to refine menu offerings and enhance overall dining experience.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
No Degree - PERSONAL SUPPORT WORKER, DIETRY AND OUTREACH
YORKDALE ADULT LEARNING CENTRE
TORONTO ONTARIO09-2005
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
Timeline
Manager
DevonHouse Restaurant And Bar
01.2017 - Current
No Degree - PERSONAL SUPPORT WORKER, DIETRY AND OUTREACH
YORKDALE ADULT LEARNING CENTRE
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