Devon Shaw
La Habra
Summary
Customer service professional with extensive experience in delivering exceptional support and fostering client relationships. Proven ability to communicate effectively and resolve issues promptly, contributing to high levels of customer satisfaction. Recognized for a positive attitude and teamwork skills that enhance collaboration and drive business growth. Results-oriented with a strong focus on building partnerships and achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Sequoia Property Management
Laguna Niguel
09.2014 - 08.2020
- Oversaw lease administration processes, including renewals and terminations for properties.
- Coordinated property inspections with maintenance teams to ensure compliance and quality standards.
- Managed tenant communications to address inquiries and resolve issues promptly.
- Trained and mentored junior staff on operational procedures and customer service techniques.
Apartment Leasing Agent
Shea Properties
Laguna Beach
02.2008 - 09.2014
- Oversaw leasing process for residential apartments in competitive market.
- Guided prospective tenants through property tours and addressed leasing inquiries.
- Utilized property management software to track applications and manage lease agreements.
- Conducted tenant screenings to verify qualifications and rental history.
Education
High School Diploma -
University High School
Irvine, CA06-1999
Some College (No Degree) - Communications
Saddleback College
Mission Viejo, CASkills
- Customer service
- Active listening
- Problem solving
- Calm under pressure
- Positive attitude
- Relationship management
- Effective communication
- Team leadership
- Time management
Languages
Sign Language
Elementary
References
References available upon request.
Timeline
Assistant Manager
Sequoia Property Management
09.2014 - 08.2020
Apartment Leasing Agent
Shea Properties
02.2008 - 09.2014
High School Diploma -
University High School
Some College (No Degree) - Communications
Saddleback College