Compassionate manager accustomed to working with diverse patient needs, while managing dynamic conditions. Collaborative professional possessing excellent knowledge, judgment, and strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
8
8
years of professional experience
Work History
Case Manager
Accessible Housing Society
07.2025 - Current
Manage a caseload of up to 12 high acuity individuals
Maintain up to date records on client interactions, referrals and medical updates
Assist and record client centered goals
Manage client subsidies in accordance with program allowance
Be the central point of contact for current clients as well as new program referrals
Work collaboratively with a Case Management team
Work collaboratively with other service providers to ensure the well-being and best possible outcomes for clients
Executive Director
Parkdale Nifty Fifties Seniors Association
07.2022 - 06.2025
Direct and oversee day-to-day operations
Hire, supervise and evaluate employees and contractors
Oversee security, maintenance and repair of facility
Assist the Treasurer in developing the annual budget
Manage the budget
Ensures financial records are accurate and current
Report any financial concerns to the Treasurer
Hires instructors
With staff, develops and implements new programs
Plans and attends AGM, Board meetings and member meetings as required
Attend community meetings, forums and events when appropriate
Apply for grants
Seek out and develop sponsorship opportunities and relationships
Provide reports to all funders
Develop relationships with potential donors and funders
Provide reports on implementation of strategic priorities
Build positive working relationships with Board members
Provide input into the development of the Strategic Plan
Develop business plan
Clean and maintain space as necessary
Set up and clean-up of program delivery areas daily
Assist in day-to-day office management as needed
Interim Executive Director
OSPISHES ART KELEKTIV
04.2022 - 10.2022
Recruit, assemble and onboard voluntary organization board members
Strategic planning for long term success
All aspects of government application process for the registration of a charitable organization
Recruit corporate and individual sponsors and community partners
Research and execute grant and funding applications for over 50% of operating budget
Team Lead
The SHARP Foundation
05.2018 - 03.2022
Supervision of 10 – 15 SHARP staff on site, approx. 30 staff total, including scheduling
On-call support and key contact assistance for staff when questions or concerns arise
Ensure smooth running of a 23-unit apartment complex, including chore scheduling, house maintenance, monthly menu meal planning etc.
Work closely with staff and pharmacy to maintain client medication regimes
Work with the Case Managers to plan and implement activities in the home and community
Responsible for ordering all medications for residents and updating the MARS when needed
Update and report Statistics to the main office and stakeholders
Communicate with doctors, nurses, counselling/case manager and volunteers
Manage any crisis issues that appears, with 23 high acuity residents
Maintain COVID -19 Government regulations on site (ex. staff and resident screening daily, rapid test reporting etc, cleaning protocols, PPE regulations and stock, isolation management for residents etc.)
First responder expectations for any medical emergency on site until EMS, CPS or Fire Dept. is able to arrive
Fund Development Officer
Community Links
Airdrie and North Rocky View County
10.2018 - 02.2019
Research, draft and submit grant applications for Government, Foundations, and any other grant sources to support forty percent of operating budget
Maintain and cultivate relationships with independent and corporate donors
Assist with event planning and execution
Work closely with Executive Director and other Managers to ensure that appropriate funding is secured to maintain and grow current programming.
Assist with reporting requirements
Education
RAFT Program - Arts Administration Fundamentals
The Rozsa Foundation
01.2022
BA - English Language and Literature
The University of Calgary
01.2008
BA - University transfer program
Mount Royal College
01.2005
Skills
Advanced administrative skills
HMIS
Excel
Microsoft Suite
QuickBooks
Raisers’ Edge
Advanced technical writing skills
Government reporting
Policy and procedure creation
Grant applications
Change management
Team building
Adaptability
Reliability
Creativity
First Aid
First responder
Non-violent crisis intervention
References
Mara Maric, Former Team Lead – SHARP Foundation, marajanamaric@gmail.com, (403) 801-0693
Kyla Crookes, Program Manager, Parkdale Nifty Fifties Seniors Association, (403) 681-9551
Brandy Kiessling, Program Coordinator, Accessible Housing Society, (403) 390-3885
Volunteer Experience
CommunityWise Resource Centre, Board Secretary, 01/01/25, Present, Be familiar with and enforce bylaws and policies, Carry out tasks in association with current business, Attend meetings and events regularly, Maintain and update all records
Street Sisters Society, Outreach Volunteer, 02/01/22, Present, Provide outreach once a month to persons experiencing homelessness, Maintain safety within a team while providing outreach support
Pet Access League Society, Volunteer, 02/01/19, 03/31/20, Volunteering with pets to visit patients in medical facilities and schools, Maintaining safety of both pets and participants
MS Society of Alberta, Volunteer, 03/01/09, Present, Took part in annual walk to end Multiple Sclerosis for the past six years, Active volunteer in ‘Friendly Visitor’ program 2009-2020, Bi-weekly visits to disabled patients in long term care with limited outside contact
Recent Courses And Certifications
First Aid/ CPR Level C, Undetermined
Medical Terminology, 12/31/21
Universal Precautions (Train the Trainer), Undetermined