DEVISHA SINGH

Company Overview: Clothing brand for women and girls.

• Resolving customer complaints and providing assistance or information about the brand or merchandise as and when required.
• Organize all store operations and allocate responsibilities to personnel.
• Supervise and guide staff towards maximum performance.
• Prepare and control the store's budget aiming for minimum expenditure and efficiency.
• Monitor stock/inventory levels and purchases and ensure they stay within budget.
• Inspect the areas in the store and resolve any issues that might arise.
• Analyze sales and revenue reports.
• Ensure the store fulfills all legal health and safety guidelines.
• Providing training to new sales associates and monitor their performance.
• Perform opening and closing duties of the store.

Company Overview: Ethnic clothing brand for kids, men and women.

• Handled customer inquiries and concerns by collaborating closely with the Customer Service and Product Development teams to ensure effective resolutions.

• Maintained a seamless and positive customer experience by skillfully negotiating and resolving disputes to achieve mutual satisfaction.

• Proactively identified and capitalized on sales opportunities to drive revenue growth and improve customer retention.

• Supervised sales teams by managing daily operations, assigning tasks, and creating effective work schedules.

• Sold products while addressing challenges such as customer complaints and supply chain limitations to maintain customer satisfaction.

• Prepared detailed reports on sales performance, inventory, and team-related issues to guide decision-making.

• Recruited, onboarded, and trained new sales staff or coordinated training programs to enhance team capabilities.

Company Overview: A renowned Indian housing financial institution.

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities.
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales and retain business.
• Respond to client-initiated contact, assisting them with a full range of financial transactions.
• Actively listen and engage clients in conversation to further understand their individual needs.
• Proactively take ownership of resolving and preventing client banking problems.
• Cultivate and maintain relationship with partners to make the most of business opportunities and referrals.

Company Overview: Leading private sector bank, offers various financial products.