Devin Rampersad
Hamilton,ON
Summary
Looking to apply my skills and work in a professional manner. Tech-savvy Front Desk Agent experienced in interfacing with individuals and families to deliver top-tier service. Committed to accuracy and high-quality operations. Self-motivated and highly experienced in guest services. Experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Webdesign and social media expert.
Overview
7
7
years of professional experience
Work History
IT Specialist
NextUp Industry
Niagara Falls, ON
2019.05 - Current
Front Desk Agent
Holiday Inn Express
Concord, Ohio
2022.01 - 2022.09
- Greeted incoming guests, issued room keys and shared information on policies and amenities
- Handled payment processing + Provided customers with receipts, proper bills and change
- Answered telephones and greeted visitors to assist, answer questions and direct + Responded to inquiries and room requests made online, by phone and via email
- Posted charges, updated accounts and issued bills to departing guests
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
Sales Associate
Tj Max
Willoughby, OH
2021.01 - 2022.02
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Received and displayed product shipments on store retail shelves upon delivery
- Used technology resources to assist customers in locating and selecting items
- Trained new team members in cash register operation, stock procedures and customer services
- Tracked company inventories, moved excess stock and arranged products to improve sales
Education
High School Diploma -
Stamford Collegiate
Niagara Falls, ON06.2016
Riverside Highschool
Painsville Oh07.2015
Skills
- Time Management & Delivery Management
- Safety and Security Procedures
- Payment Processing
- Computer System Diagnostics Software, Hardware and Software Configuration, Troubleshooting and Diagnostics
- Service Desk Team Management, Problem-Solving Online Chat Support, Customer Service, Resolving Problems and Incidents
- Problem-Solving
- Microsoft Windows and Office
- Verbal and Written Communication
- Account Administration
- Website Design Graphic design
- Social media expert/account developer
- Music Engineer using Protools, Logic Pro X, Studio one & FL Studio
- Obtains full drivers license vehicle
Timeline
Front Desk Agent
Holiday Inn Express
2022.01 - 2022.09
Sales Associate
Tj Max
2021.01 - 2022.02
IT Specialist
NextUp Industry
2019.05 - Current
High School Diploma -
Stamford Collegiate
Riverside Highschool