Devin-Rae Cararro
New Westminster,BC
Summary
Over four years of experience in styling, selling and customer service. Looking for a position to utilize creativity and an opportunity to lead.
Overview
7
7
years of professional experience
Work History
Outbound Sales Call Center Agent
Rove Concepts
09.2022 - 06.2023
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Developed favorable customer service relationships and built new, robust customer bases.
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
Assistant Manager
Structube Furniture & Accessories
11.2018 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Frank & Oak
04.2018 - 09.2018
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
SALES ASSOCIATE
Uniqlo
08.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
WAREHOUSE TEAM LEADER
Nordstrom
12.2016 - 08.2017
- Provided knowledgeable customer service in order to meet sales goals
- Answering customer inquiries, operating the cash register, keeping the floor tidy
Education
High School Diploma -
Caribou Hill Secondary
New Westminster, BC08.2018
Skills
- Effective leadership
- Adaptability
- Problem solving
- Enthusiastic
- Styling
- Meeting sales targets
- Visual Merchandising
- Trend forecasting
Personal Hobbies & Interests
Whilst my years of retail experience far exceeds my vintage on a basic resume template , my level of intrigue and experience began at the age of 16. Going into thrift stores to find something new to wear that you couldn't find at your local mall. My overall customer service & retail experience had helped me to develop a keen understanding of marketing as well as building lasting relationships with customers and other business entities.
One of my best qualities is the willingness to learn, and gain a better understanding and respect of vintage clothing. I am able to create an avid social media presence through my basic understanding of media trends; as well as communicating necessary information about product to people in the most easily digestible format.
Timeline
Outbound Sales Call Center Agent
Rove Concepts
09.2022 - 06.2023
Assistant Manager
Structube Furniture & Accessories
11.2018 - 10.2022
Frank & Oak
04.2018 - 09.2018
SALES ASSOCIATE
Uniqlo
08.2017 - 03.2018
WAREHOUSE TEAM LEADER
Nordstrom
12.2016 - 08.2017
High School Diploma -
Caribou Hill Secondary
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