Karrian Davis
York,ON
Summary
Detail-oriented administrative professional with over eight years of experience in office administration and customer service. Known for exceptional time management and organizational skills, contributing to streamlined operations and enhanced client engagement.
Overview
8
8
years of professional experience
Work History
Outbound Sales Call Center Agent
K P Enterprise Warehouse
10.2017 - Current
- Provided product information and answered customer inquiries during calls.
- Maintained accurate records of customer feedback and preferences for future reference.
- Participated in team meetings to discuss performance and share best practices.
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
- Recorded detailed notes about each call interaction into the database for future reference.
- Followed up with past due accounts by contacting delinquent customers via telephone or email.
- Provided accurate product information such as features, pricing, availability.
Administrative Assistant
K P Enterprise
10.2017 - Current
- Managed daily office operations and coordinated schedules for staff and executives.
- Organized and maintained filing systems for documents and records efficiently.
- Communicated with clients and vendors to facilitate services and resolve inquiries.
- Maintained inventory of office supplies, placing orders as needed to ensure availability.
- Collaborated with team members to improve workflow processes and office efficiency.
- Implemented administrative procedures to enhance overall office organization and productivity.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Education
Business Administration
Cdi College
03-2019
Skills
- Customer relationship management
- Office administration
- Product knowledge
- Problem solving
- Time management
- Appointment scheduling
- Data entry accuracy
- Attention to detail
- Client communication
- Effective communication
- Conflict resolution
- Sales techniques
Timeline
Outbound Sales Call Center Agent
K P Enterprise Warehouse
10.2017 - Current
Administrative Assistant
K P Enterprise
10.2017 - Current
Business Administration
Cdi College