Devin Barber
Bradford,ON
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
13
13
years of professional experience
Work History
Postal Clerk
Shoppers Drug Mart Canada
06.2017 - Current
- Sorted mail according to size, shape and destination.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Provided service and sales to walk-in customers.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Upsold postal services like insurance and tracking.
- Weighed mail and computed pricing amounts.
- Monitored inventory of postage stamps and made orders to replenish.
- Prepared reports to track mail volumes, fees and other related data.
Customer Service Representative
Walmart Canada
05.2010 - 06.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Education
Post-Graduate Diploma - Narrative Design & ScreenWriting
George Brown College
Toronto, ON08.2020
Diploma - 3D Animation For Film And Games
George Brown College
Toronto, ON06.2019
Certificate - Design Foundation
George Brown College
Toronto, ON06.2016
High School Diploma -
Holy Trinity High School
Bradford, ON06.2007
Skills
- Problem-Solving Skills
- Verbal Communication
- Team Collaboration
- Regulatory Compliance
- Expense Tracking
- Customer Experience
- Cash Drawer Balancing
- Data Integrity
- Administrative Support
Languages
English
Native or Bilingual
Timeline
Postal Clerk
Shoppers Drug Mart Canada
06.2017 - Current
Customer Service Representative
Walmart Canada
05.2010 - 06.2017
Post-Graduate Diploma - Narrative Design & ScreenWriting
George Brown College
Diploma - 3D Animation For Film And Games
George Brown College
Certificate - Design Foundation
George Brown College
High School Diploma -
Holy Trinity High School
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