N Sivagnanam
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
27
27
years of professional experience
Work History
Postal Clerk
Canada post
Toronto, ON
02.2020 - 03.2025
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Operated mail processing equipment and manually sorted mail.
- Processed incoming and outgoing mail efficiently, ensuring timely delivery of services.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed incoming and outgoing mail to ensure timely delivery.
- Assisted customers with inquiries regarding postal services and product offerings.
Maintenance Technician
Upper Canada
Markham, ON
06.2022 - 07.2024
- Operated hand and power tools to complete repairs.
- Installed new systems, replacement parts and components to maintain proper operation.
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
- Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
- Checked electrical components to identify defects and hazards and make necessary adjustments.
- Conducted routine inspections and troubleshooting of mechanical systems to ensure optimal performance.
- Performed preventive maintenance on HVAC, plumbing, and electrical systems to enhance operational efficiency.
Case Manager
Alexmuir wellness Centre
Toronto, ON
05.2013 - 10.2019
- Coordinated support services and optimized communication between healthcare workers and patients.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Assisted individuals with eligibility for available benefits.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Maintained up-to-date case records with case activity status.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Reviewed treatment plans against individual goals and healthcare standards.
- Coordinated comprehensive care plans for clients, ensuring alignment with individual needs and wellness goals.
- Collaborated with multidisciplinary teams to facilitate effective service delivery and resource allocation.
Parts Advisor
747 Auto Parts
Markham, ON
05.2013 - 01.2014
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
Supervisor of Operations
La Rocca creative cakes
Richmond Hill, ON
12.2004 - 03.2012
- Managed scheduling, training and inventory control.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Sales Associate
Bell Mobility
03.2001 - 05.2004
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted customers in selecting products, enhancing their shopping experience and satisfaction.
- Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
- Facilitated customer interactions to enhance product knowledge and drive sales performance.
- Developed strong client relationships through personalized service and effective communication.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Customer Service Manager
Money mart
Toronto, ON
06.1998 - 09.2000
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
GED -
Jrs College
06.2013
High School Diploma -
Birchmount Park Collegiate Institute
06.2000
Skills
- Verbal/Written Communication
- Strong Organization Skills
- Planning & Organizing
- Microsoft Office
- Problem Resolution
- Supervision & Leadership
- Good Work Ethic
- Friendly, Positive Attitude
- Data Management
- Critical Thinking
- Computer Skills
- Workplace safety
- Problem-solving skills
- Computer savvy
- Verbal/written communication
- Staff development
- Cash handling
- Self motivation
Languages
English
Full Professional
Education
false
Timeline
Maintenance Technician
Upper Canada
06.2022 - 07.2024
Postal Clerk
Canada post
02.2020 - 03.2025
Case Manager
Alexmuir wellness Centre
05.2013 - 10.2019
Parts Advisor
747 Auto Parts
05.2013 - 01.2014
Supervisor of Operations
La Rocca creative cakes
12.2004 - 03.2012
Sales Associate
Bell Mobility
03.2001 - 05.2004
Customer Service Manager
Money mart
06.1998 - 09.2000
High School Diploma -
Birchmount Park Collegiate Institute
GED -
Jrs College