Devika Anilkumar S
Kitchener,ON
Summary
Detail-oriented and customer-focused Technical Support Agent with 2 years of experience providing end-to-end support for software, hardware, and network-related issues. Proficient in C++, C, Java, and Python for versatile application development and automation, enabling efficient diagnosis and resolution of complex technical problems. Skilled in delivering empathetic and timely assistance to clients, ensuring high satisfaction and minimal downtime. Adept at translating complex technical concepts into user-friendly solutions.
Overview
3
3
years of professional experience
Work History
Technical Support Executive
RM Education Solutions
06.2023 - 05.2025
- Communicated with international clients to understand technical requirements, provide solutions, and ensure smooth service delivery.
- Provided remote troubleshooting for software, hardware, and network-related issues, ensuring minimal downtime.
- Guided clients step-by-step through technical processes, enhancing user confidence and satisfaction.
- Documented client interactions, technical issues, and resolutions in the CRM/ticketing system for future reference.
- Collaborated with internal teams to resolve escalated issues and deliver high-quality technical support.
Telecommunications Sales Representative
Allianz Insurance
03.2022 - 05.2023
- Made outbound calls to prospective customers to promote products and services, generating leads and increasing sales.
- Handled inbound customer inquiries, providing accurate information and resolving issues promptly to ensure customer satisfaction.
- Maintained detailed records of calls, leads, and follow-ups in the CRM system for tracking and reporting purposes.
- Met daily and monthly call targets, contributing to overall team performance and company growth.
Education
Bachelor of Arts - BA ENGLISH AND COMMUNICATION ENGLISH
CHRIST COLLAGE VIZINJAM
Trivandrum, India04-2020
Diploma - AIRLINE AND AIRPORT MANAGEMENT
STATE RESOURCE CENTER
Trivandrum, India12-2021
Diploma - Data Analytics
EDURE LEARNING
Trivandrum, India05-2024
Skills
- Programming: C, C, Java, Python
- Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN setup & troubleshooting
- Ticketing systems: Zendesk, Jira, Freshdesk
- Basic database operations: MySQL, SQL Server
- Strong verbal and written communication
- Time management and multitasking under pressure
- Conflict resolution and customer satisfaction focus
- Data analytics
Timeline
Technical Support Executive
RM Education Solutions
06.2023 - 05.2025
Telecommunications Sales Representative
Allianz Insurance
03.2022 - 05.2023
Bachelor of Arts - BA ENGLISH AND COMMUNICATION ENGLISH
CHRIST COLLAGE VIZINJAM
Diploma - AIRLINE AND AIRPORT MANAGEMENT
STATE RESOURCE CENTER
Diploma - Data Analytics
EDURE LEARNING
Similar Profiles
Renjini JohnRenjini John
Senior Project Lead at RM India (RM Education Solutions India Pvt. Ltd)Senior Project Lead at RM India (RM Education Solutions India Pvt. Ltd)
Neenu JoyNeenu Joy
Product Owner at RM Education SolutionsProduct Owner at RM Education Solutions
Priya M PremanPriya M Preman
Customer Relationship Manager at RM Education SolutionsCustomer Relationship Manager at RM Education Solutions
SHEENA SHAHSHEENA SHAH
Personal Support Worker at Cogir, Granite LandingPersonal Support Worker at Cogir, Granite Landing
Esther JohnsonEsther Johnson
Personal Support Worker at Rekai CentrePersonal Support Worker at Rekai Centre