Akshansh Sarraf
Etobicoke,Canada
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Executive
TEKsystems, client - Sobeys
01.2023 - 09.2023
- Resolved complex technical issues within office environment to provide better solutions for all IT related problems
- Researching & diagnosing technical issues and queries
- Worked with Windows 10
- Client queries ticketing & providing best possible solution or customizable enhancement to resolve the issues on On-Call support
- Performed hard drive replacements, software installations, upgrades, and much more.
Customer Service Representative (Store Associate)
Circle K
11.2022 - 01.2023
- Greeted customers, ran cash register, checked store fridge and stocks, made purchase suggestions, worked with food program, worked around store inside and out.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Technical Support Executive
MICCO Holding Company
01.2021 - 11.2022
- Diagnosed and resolved technical issues involving hardware, software, and network systems
- Provided customer support via phone or email, ensuring timely and accurate assistance
- Maintained and updated system documentation to ensure all procedures were current and effective
- Worked with Windows 10.
SMU Helpdesk
Saint Mary University
01.2019 - 01.2021
- Provided technical assistance to students, faculty, staff, abbey members, and visitors
- Troubleshooted hardware and software issues on variety of computer systems
- Registered devices to use university’s network
- Provided password and login assistance for users
- Aided with computers, copiers, podiums, and other resources and devices
- Performed hard drive replacements, software installations, upgrades, and much more.
Education
Bachelor of Science - Computer Science
Saint Mary’s University
Halifax, NS04.2022
Diploma - Computer Science
Ansal Institute of Technology
Lucknow , India04.2018
Skills
- Windows 7 and above
- Windows server 2008 and above
- Mac iOS
- Basic in Python
- C
- Visual Basics code
- Java
- Clear Communication
- Self-Control
- Taking Responsibility
- Data Recovery
- Hardware diagnostics
- Staff Training
- Microsoft Azure
- Microsoft Office 365
Certification
- Microsoft Azure fundamental (completed)
- CCNA (pursuing)
Languages
English
Professional Working
Timeline
Technical Support Executive
TEKsystems, client - Sobeys
01.2023 - 09.2023
Customer Service Representative (Store Associate)
Circle K
11.2022 - 01.2023
Technical Support Executive
MICCO Holding Company
01.2021 - 11.2022
SMU Helpdesk
Saint Mary University
01.2019 - 01.2021
Bachelor of Science - Computer Science
Saint Mary’s University
Diploma - Computer Science
Ansal Institute of Technology
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