DEVIKA BIJU NAIR
Kitchener
Summary
Dedicated professional with extensive experience in Customer Service and Care Home environments. Expertise in delivering empathetic support, effective communication, and individualized care. Proven ability to resolve issues promptly and collaborate in team settings while maintaining a professional demeanor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Service Worker
Alderwood Rest Home
10.2023 - 09.2025
- Enhanced resident social engagement through friendly conversations and companionship.
- Prepared and served meals tailored to individual dietary preferences and requirements.
- Managed personal laundry services, ensuring cleanliness and proper organization of clothing.
- Assisted residents with housekeeping tasks, maintaining tidy and welcoming personal spaces.
- Promoted a safe living environment by supporting cleanliness and organization in resident areas.
- Facilitated daily living activities, preserving residents' comfort and dignity in care.
Customer Service Representative
Huaren Linen India Pvt Ltd
02.2022 - 03.2023
- Enhanced customer satisfaction by greeting and assisting with inquiries promptly.
- Resolved product-related questions and complaints through effective communication strategies.
- Processed returns and exchanges, ensuring compliance with established store policies.
- Educated customers on loyalty programs, discounts, and current promotions effectively.
- Collaborated with store departments to address stock and service-related concerns.
- Monitored customer feedback to identify issues and reported them to management.
Education
Supply Chain Management -
Cape Breton University
05.2025
Bachelor Of Commerce (BCOM) - Taxation
Mahatma Gandhi University
01.2022
Skills
- English Language Fluency
- Communication
- Customer Services
- Active Listening
- Problem solving
- Teamwork
- Time Management
- Attention to Detail
- Positive Attitude
- Adaptability
- Flexibility
- Active learning
LANGUAGES
English - Full Professional Proficiency
Malayalam - Full Professional Proficiency
Certification
- CPR/FIRST AID from National CPR Foundation
- SafeCheck Food Handlers Certificate
- SafeCheck Work Safety Training
Timeline
Support Service Worker
Alderwood Rest Home
10.2023 - 09.2025
Customer Service Representative
Huaren Linen India Pvt Ltd
02.2022 - 03.2023
Bachelor Of Commerce (BCOM) - Taxation
Mahatma Gandhi University
Supply Chain Management -
Cape Breton University