Summary
Overview
Work History
Skills
Languages
Certification
Timeline
Generic

Chinenye Okpala

Toronto,ON

Summary

Motivated and professional individual, looking to gain experience to advance within the Care industry

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sale and Customer Service Support

Best Buy
Toronto, ON
09.2023 - 12.2023
  • · Analyzed customer feedback data to identify areas of improvement in customer support services
  • · Coached, developed and motivated team to achieve revenue goals
  • · Directed and coordinated products, services and sales activities
  • · Attended to customers at the Cashier Sales Point
  • · Welcomed and directed customers to the location where Items were placed
  • Cleaned, arranged carts and organize items in their right places after closing hours

Home Support Worker

So-said Charity Motherless Babies Home
02.2021 - 04.2023
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Maintained accurate records of client visits, treatments provided and progress notes.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Assisted clients with maintaining good personal hygiene.
  • Observed behavior changes in clients and reported any significant information to supervisor or case manager.
  • Provided emotional support through active listening, empathy and compassion.

Continuing Care Assistant

Ijeoma Hospital
01.2020 - 01.2021
  • Performed light housekeeping duties related to patient care areas such as changing linens and cleaning bathrooms.
  • Observed changes in patient's condition or behavior and reported any concerns to supervisor or physician.
  • Collaborated closely with interdisciplinary healthcare teams to ensure quality patient outcomes.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Responded quickly in emergency situations following appropriate protocols for each situation.
  • Answered call lights promptly to attend to resident and patient needs in a timely manner.

Continuing Care Assistant

Eko Hospital
08.2019 - 01.2020
  • Distributed drinking water and nourishment to residents.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Provided guidance on safety measures within the facility environment.
  • Maintained cleanliness of resident and patient rooms through regular cleaning tasks such as dusting furniture, vacuuming carpets.
  • Used mobility devices to transport patients.
  • Observed changes in patient's condition or behavior and reported any concerns to supervisor or physician.

Skills

  • Privacy and Confidentiality
  • Meal Planning
  • Household Organization
  • Mobility Assistance
  • ADL Assistance
  • English Language Fluency
  • Care Plan Management
  • Strong Ethics
  • Knowledge of State Regulations
  • Relationship Building
  • First Aid and Safety
  • Respectful and Compassionate
  • Problem-Solving
  • Time Management

Languages

English
Professional

Certification

First Aid and CPR - August 2023

MaskFit -November 2023

Food Handlers Certificate – Hospitality Workers Training Centre – August 2023

Smart Serve Certificate – Hospitality Workers Training Centre – August 2023

UMS HealthCare College – October 2023

Bachelor’s Degree Mass Communication – Bowen University; Nigeria– 2019

Timeline

Sale and Customer Service Support

Best Buy
09.2023 - 12.2023

Home Support Worker

So-said Charity Motherless Babies Home
02.2021 - 04.2023

Continuing Care Assistant

Ijeoma Hospital
01.2020 - 01.2021

Continuing Care Assistant

Eko Hospital
08.2019 - 01.2020

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Chinenye Okpala