Overview
Work History
Education
Languages
Timeline
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DEVENDER KUMAR

Hamilton,ON

Overview

6
6
years of professional experience

Work History

MONITORING AND INTEGRATION TECHNICIAN

NEELANDS
01.2022 - Current
  • Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
  • Provide a technical support to the Clients.
  • Monitor the refrigeration and HVAC for various Costco, Sobeys, and Longos locations.
  • Integrate the refrigeration for the clients.

Manager

Tim Hortons
11.2019 - 12.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

IT Technical Support Representative

Concentrix
02.2018 - 06.2018
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Assisted with updating technical support best practices for use by team.
  • Configured hardware and granted system permissions to new employees.

Education

Undergraduate Diploma in Computer Networking - Computer Networking

Mohawk College of Applied Arts And Technology
Hamilton, ON
12.2018

Languages

English
Full Professional

Timeline

MONITORING AND INTEGRATION TECHNICIAN

NEELANDS
01.2022 - Current

Manager

Tim Hortons
11.2019 - 12.2021

IT Technical Support Representative

Concentrix
02.2018 - 06.2018

Undergraduate Diploma in Computer Networking - Computer Networking

Mohawk College of Applied Arts And Technology

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DEVENDER KUMAR