DEVENDER KUMAR
Hamilton,ON
Overview
6
6
years of professional experience
Work History
MONITORING AND INTEGRATION TECHNICIAN
NEELANDS
01.2022 - Current
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Provide a technical support to the Clients.
- Monitor the refrigeration and HVAC for various Costco, Sobeys, and Longos locations.
- Integrate the refrigeration for the clients.
Manager
Tim Hortons
11.2019 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
IT Technical Support Representative
Concentrix
02.2018 - 06.2018
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
Education
Undergraduate Diploma in Computer Networking - Computer Networking
Mohawk College of Applied Arts And Technology
Hamilton, ON12.2018
Languages
English
Full Professional
Timeline
MONITORING AND INTEGRATION TECHNICIAN
NEELANDS
01.2022 - Current
Manager
Tim Hortons
11.2019 - 12.2021
IT Technical Support Representative
Concentrix
02.2018 - 06.2018
Undergraduate Diploma in Computer Networking - Computer Networking
Mohawk College of Applied Arts And Technology