Bopha Chan
Maple,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Monitoring and Integration technician
Neelands
Burlington, Ontario
10.2021 - Current
- Troubleshot technical issues and ensured system reliability across platforms.
- Created detailed documentation describing installation, configuration, and troubleshooting procedures.
- Provided technical support to customers regarding the use of integrated systems.
- Performed regular maintenance checks on installed hardware components to identify potential problems.
- Analyzed customer needs and developed appropriate integration solutions.
Volunteer
CDI College
North York, ON
01.2019 - 11.2025
- Provided training and support for staff on new networking technologies.
- Maintained knowledge base documents about common IT problems and their solutions.
- Performed periodic backups of critical network devices configurations.
Store Manager
Pizza Pizza
Toronto, Ontario
05.2015 - 03.2020
- Trained and supervised staff on customer service standards.
- Resolved customer complaints effectively to ensure satisfaction.
- Monitored sales trends and adjusted staffing accordingly.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
GED -
CIMT College
Malton, ON11-2025
GED -
CDI College
03-2019
Skills
- Customer service
- Technical support
- System integration
- Documentation creation
- Problem analysis
- Staff training
- Network troubleshooting
- Customer support
- Multitasking Abilities
References
References available upon request.
Timeline
Monitoring and Integration technician
Neelands
10.2021 - Current
Volunteer
CDI College
01.2019 - 11.2025
Store Manager
Pizza Pizza
05.2015 - 03.2020
GED -
CIMT College
GED -
CDI College
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