Devan Khemmanivong
Front Desk Agent
Spring Valley,CA
Summary
Motivated and detail‑oriented hospitality professional with proven success in high‑volume guest service environments. Skilled in front desk operations, PMS cashiering, and service recovery, with a strong ability to balance accuracy and warmth under pressure. Adept at preparing reports, handling confidential guest information, and ensuring seamless arrivals and departures. Seeking to contribute to Omni San Diego Hotel at the Ballpark by delivering personalized, memorable guest experiences and supporting the hotel’s reputation for excellence.
Overview
2
2
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Guest Experience Specialist
Panda Express
09.2024 - 08.2025
- Delivered a welcoming and professional first impression for every guest, ensuring satisfaction from arrival to departure.
- Resolved guest inquiries and concerns with empathy and efficiency, following service recovery best practices.
- Processed cash, credit, and gift card transactions with accuracy and security, maintaining compliance with cashiering standards.
- Balanced high‑volume operations while maintaining attention to detail and guest focus.
Service Leader / Kitchen Team Member
Nishiki Ramen
04.2023 - 09.2023
- Coordinated front- and back-of-house operations during peak service, ensuring a smooth workflow and timely guest service.
- Trained and mentored new staff in procedures, safety, and service standards.
- Recognized for operational efficiency and consistency, earning a performance-based raise.
- I stepped into a leadership role during peak shifts to oversee team operations and guest satisfaction.
Education
Associate of Business Administration (A.B.A.) - Business Administration - Finance Candidate
Grossmont College
El Cajon, CA06.2026
High School Diploma - US
Patrick Henry High School
San Diego, CA06.2024
Skills
- Front desk operations & PMS cashiering
- Guest relations and service recovery
- Confidential information handling
- POS & Scheduling Systems
- Microsoft Office (Word, Excel, Outlook)
- Data entry and documentation accuracy
- Adaptability in fast-paced environments
- Team collaboration and training
Certification
Sexual Harassment & Abusive Conduct Prevention Training
Timeline
California Food Handler Card
05-2025
Guest Experience Specialist
Panda Express
09.2024 - 08.2025
Sexual Harassment & Abusive Conduct Prevention Training
07-2023
Service Leader / Kitchen Team Member
Nishiki Ramen
04.2023 - 09.2023
Associate of Business Administration (A.B.A.) - Business Administration - Finance Candidate
Grossmont College
High School Diploma - US
Patrick Henry High School
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