Devam Sheth
Toronto,Ontario
Summary
Results-oriented Project Coordinator with an academic background in Computer Engineering and Postgraduate in Project Management. With more than 2 years of experience in the field, I bring a unique blend of technical expertise and project management skills to the table. Equipped with strong communication skills and a collaborative mindset, adept at facilitating team efforts to achieve project goals within specified timelines and budgets. Proven ability to multitask effectively while maintaining a keen focus on quality and accuracy. Technologically savvy, with proficiency in project management tools and software. I am prepared to leverage my academic background and internship experiences to make a positive impact in a project coordinator role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Junior Project Coordinator
Nordia Inc.
Toronto, ON
10.2023 - 06.2024
- Supported senior project coordinator in developing project plans for software installations and computer networking.
- This project planning includes defining objectives, milestones, timelines, and resources.
- Utilized critical path analysis to identify key tasks and dependencies.
- Assisted in risk assessment activities and identifying potential issues.
- Assisted in monitoring call center performance metrics, such as average handle time, first-call resolution, and customer satisfaction scores, to identify trends and areas for improvement.
- Assisted with day-to-day operational tasks, such as scheduling shifts, managing call queues, and resolving escalated customer issues, to ensure smooth call center operations.
- Participated in team meetings and huddles to discuss project updates, share concerns raised by call center agents.
- Participated in stakeholder meetings to capture requirements and feedback.
- Created and distributed status reports to stakeholders on a regular basis.
Department Manager
Walmart Canada
Toronto, ON
03.2022 - 08.2023
- Assisted in managing day-to-day store operations, including inventory management in ERP system and merchandise replenishment.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Assisted in managing inventory levels, conducting regular stock counts, and identifying opportunities to minimize shrinkage and optimize inventory turnover.
- Handled shift overstock, restocking and inventory control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Junior Systems Engineer (Intern)
ADANI Enterprises Kutch Copper Ltd.
Gujarat, IN
01.2020 - 03.2021
- Use computer-based tools to analyze safety data and assist in identifying and addressing safety hazards.
- Provide technical support to end-users and employees on computer systems, software applications, and IT-related issues.
- Take initiative to learn new skills, technologies, and best practices in the field of systems engineering.
- Participate in training programs, workshops, and online courses to enhance technical knowledge and skills.
- Provide support to senior engineers in installing, configuring, and upgrading computer systems, servers, and network infrastructure components.
- Assist in monitoring system performance metrics, such as CPU usage, memory utilization, disk I/O, and network bandwidth.
Education
Post-Graduate - Strategic Management
Centennial College
04-2023
Post-Graduate - Project Management
Conestoga College
04-2022
Bachelor of Engineering - Computer Engineering
Gujarat Technological University
04.2021
Skills
- Agile Methodologies
- Multi-Tasking
- Conflict Resolution
- ERP Systems
- Leadership
- Customer Service
- Relationship-building
- Team Collaboration
- Stakeholder Engagement
- Risk Management
- Project Scheduling
- Problem Solving
- Decision Making
- Microsoft Office Proficiency
- Microsoft Project
- Client Communication
- Database Management
- Attention to Detail
- Time Management
Certification
- CAPM (Certified Associate in Project Management) Certification, In progress.
- CSM (Certified Scrum Master)
- Communication Skills Training Certification
Timeline
Junior Project Coordinator
Nordia Inc.
10.2023 - 06.2024
Department Manager
Walmart Canada
03.2022 - 08.2023
Junior Systems Engineer (Intern)
ADANI Enterprises Kutch Copper Ltd.
01.2020 - 03.2021
Post-Graduate - Strategic Management
Centennial College
Post-Graduate - Project Management
Conestoga College
Bachelor of Engineering - Computer Engineering
Gujarat Technological University
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