VIVIENNE MBONU
Toronto,ON
Summary
Dynamic Project Coordinator with experience in leading projects to successful completion. Skilled in strategic project design and implementation, proficient in Agile and waterfall methodologies. A go-getter who wants to become a key part of a forward-thinking, integrated team. Passionate and excited about challenging the norm, asking questions, and eager to learn from the best in the business. Demonstrates tireless enthusiasm, drive for flawless execution, and a focus on efficiency. Committed to up-leveling knowledge and skills while fostering an environment of compassion, curiosity, creativity, and optimism, Known for exceptional skills in coaching and instructing staff, enhancing operational efficiency, and maintaining high customer service and stakeholder satisfaction standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Junior Project Coordinator
Zenith Bank Plc
02.2018 - 08.2023
- Led 'Sales Maximization' in project “Tiger”, exceeding targets by 70% through strategic sales initiatives, showcasing ability to foster revenue growth and engage effectively with stakeholders
- Coordinated 'Client Engagement and Retention' program, achieving 85% customer retention rate through effective follow-up and service strategies, highlighting strong customer service skills
- Managed day-to-day operations, including scheduling, timesheets, and staff communication, effectively resolving operational challenges and troubleshooting issues.
- Instructed and coached staff, enhancing team capabilities and performance through targeted training initiatives and regular feedback sessions.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
Project Assistant, Customer Service
Zenith Bank
06.2015 - 01.2018
- Directed 'Client Interaction Enhancement' project, increasing client satisfaction by streamlining service processes, demonstrating solid problem-solving skills, and operational oversight.
- Successfully managed 'Rapid Response Customer Service' project, reducing complaint resolution time by over 50%, reflecting excellence in customer service and operational efficiency.
- Completed multiple tasks simultaneously to optimize project completion.
Administrative Support Specialist
Zenith Bank
06.2011 - 05.2015
- Provided essential administrative support, improving office efficiency and supporting senior staff in project coordination, showcasing solid organizational skills
- Instrumental in preparation of project documentation and reports, guaranteeing their accuracy and prompt submission, while showcasing meticulous attention to detail and adept project management abilities.
Education
Master of Science - Financial Management
University of Hull
United KingdomBachelor of Arts - Politics and International Relations
University of Hull
United Kingdom01.
Certified Scrum Master (Scrum Alliance) PMP (In view -
Postgraduate Ceritificate - Project Management
Centennial College
Toronto, Ontario04.2024
Skills
- SKILLS & CORE COMPETENCIES
- Competent in Agile, Waterfall, and SCRUM methodologies, employing tools like Jira, Trello, Asana, and Confluence for project oversight
- Proficient in
- Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint) and Smartsheet
- Exceptional written and oral communication, skilled at leading teams to surpass performance and sales targets
- Experienced in training practices, capable of coaching and instructing staff as needed
- Problem-Solving
- Project Coordination
- Time Management
- Detail Oriented
Interests
VOLUNTEER EXPERIENCE
, Down Syndrome Association of York - 2023 to date
Youth Delegate MDG Representative, Enugu State - UN New York.
2
Languages
English
Native or Bilingual
Certification
certified scrum master
Timeline
Junior Project Coordinator
Zenith Bank Plc
02.2018 - 08.2023
Project Assistant, Customer Service
Zenith Bank
06.2015 - 01.2018
Administrative Support Specialist
Zenith Bank
06.2011 - 05.2015
Master of Science - Financial Management
University of Hull
Bachelor of Arts - Politics and International Relations
University of Hull
Certified Scrum Master (Scrum Alliance) PMP (In view -
Postgraduate Ceritificate - Project Management
Centennial College
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