Detail-oriented professional skilled in accounting principles and financial analysis, with hands-on experience in customer service roles. Committed to improving customer experiences while ensuring accurate data entry and reservation management.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Enterprise Rent-A-Car (Airport)
Saskatoon, Saskatchewan
05.2025 - Current
Facilitated customer understanding of rental agreements and guided vehicle selection.
Guided customers through rental policies, insurance options, and vehicle features to enhance their experience.
Processed vehicle returns and conducted thorough inspections for damages.
Collaborated with team members to ensure efficient rental operations.
Handled customer inquiries via phone, email, and in-person interactions to ensure prompt resolution.
Check-in and Boarding Agent(CSR)
Executive Aviation (WestJet)
Saskatoon, Saskatchewan
10.2024 - 05.2025
Facilitated smooth boarding procedures through documentation verification and passenger assistance.
Monitored safety compliance during boarding activities to uphold regulatory standards.
Maintained accurate records of passenger boarding and baggage information.
Guided customers on IATA baggage allowance regulations to prevent boarding delays.
Checked all necessary paperwork before allowing any aircraft to depart from the airport.
Reservation Agent
Travelodge Saskatoon by Wyndham
Saskatoon, Saskatchewan
09.2023 - 03.2025
Managed guest reservations via online and phone inquiries to ensure accurate bookings.
Delivered exceptional customer service to increase guest satisfaction and loyalty.
Updated and maintained reservation systems for accuracy.
Collaborated with team members to streamline reservation processes, improving overall efficiency.
Processed customer payments for reservations over the phone.